- Helping people navigate their Online banking (and banking in general) by troubleshooting their system.- Educating clients that banking banking can be done from the comforts of their home and doesn't have to be about going to a physical location .

Provided support for clients’ entertainment and connectivity needs: Needs assessments, data entry and analysis, billing-related problems. Consistently rated as the most efficient member of the call centre.

• Handled a team of 40 (including reporters, cameramen and producers) in setting up of the channel, which aimed to be the first fully HD (High Definition) channel in Nepal. Developed a training program for the 20+ on-air staff to prepare them for the launch of the news and current affairs section. Many of these staff were new graduates with limited experience.• Coordination among different departments, such as reporting, desk, production side of News and Current Affairs. Responsible for the development of content for the daily news and current affairs department. It involved assigning reporters, selecting lead stories for prime time news and scheduling current affairs shows.

- Story consultant for www.storycycle.com- Making story plans, executing them.

My responsibilities included:• Managing and planning corporate communication and communication process for the Group, from Corporate Office in Kathmandu. Chaudhary Group has 7000+ staff across 11 industry verticals.• Handled the PR and Corporate Communication department of Chaudhary Group (an undertaking on Nepal’s only Forbes registered billionaire Binod Chaudhary).• Responsible for media handling and social media engagement for the Group President, Binod Chaudhary.• Created communication channel across verticals from a company that works in Nepal, India and countries across Middle East.• Planned communication related activities (including CSR) for the group.

My responsibilities included:- Direct assistant to the Editor-in-Chief, responsible for managing a newsroom of 40+ people.- Introduced long daily features in the newspaper (1200+ words) for detailed coverage of human interest news stories.- Coordinated the web version of the newspaper, www.myrepublica.com - Coordinated and assigned duties to the 20+ reporters from political, business, sports, social, city, entertainment, technology and youth bureaus.- Finalizing the content of the newspaper, including the layout, and overseeing the process before it went to press for print.

- Headed English News at Nepal's most popular private TV station.- Co-ordinator of­ 'Rise & Shine' (Morning Show), News and Current Affairs at Kantipur Television.Heading research, finalizing issues people and other resources for the program, which includes news aswell as Current Affairs programs. Also an anchor for the show, in both Nepali and English. - Presenter and Producer of talk show ­ TATASTHA TARKA ­ a television panel discussion, primarilyproduced for awareness of the public on political issues related to transition time. Issues like, publicaspiration from Constituent Assembly, federalism, arms management, preparation for the elections, aswell as the parties agenda for constituent assembly elections and thereafter were covered in the program that was aired for 6 months, concluding a few months before the election.- Copy Editor and News Anchor for English news.- Worked with Special Broadcasting Service (SBS) TV of Australia, Al Jazeera and other documentary makers.

Heading Strategic Development and Copy @ Espace Studio, a creative Ad Agency and Audio Visual production house based in Kathmandu.

Handled Public and Media relations of the management consulting company that has amanagement profile of companies like Bhote Koshi Power Company, Surya Fund among host of othercompanies.Managed high-profile press conferences, involving one of the biggest share acquisition in the history ofNepal, involving Bhote Koshi Power Company as well as Public Relations of the company.

Reporting: Weekly Features, Sports reporting and Features, Lifestyle