Michelle So Email & Phone Number

Seoul, Kr

Washington, Dc, Us

Remote

• Lead a team of five to redesign intuitive and engaging user interfaces for a desktop SaaS communications analytics product tailored to online news media professionals, applying effective collaborative strategies• Define and optimize the information architecture of the product, streamlining data presentation and navigation to enhance user efficiency and comprehension• Craft visually appealing interfaces that aligns with the brand identity, incorporating a modern and professional aesthetic to enhance the overall user experience• Conceptualize and implement effective data visualization solutions to present complex analytics data in a clear and digestible manner, catering to the specific needs of news media professionals• Participate and take end-to-end responsibility for the design process, encompassing design research, strategy development, implementation, and iterative follow-up

• Direct the design of the community page and filter dropdown for the B2B2C website "Luxury Communities," to improve user flows for accessing the community page• Enhance style guide with a cohesive color palette, a font selection, and iconography to meet AA standards, keep consistent brand identity, and satisfy client’s objectives• Analyze the application of Nielsen’s Heuristics on the website to the redesign process to address the absence of key design elements, such as checkboxes, filters, and search bar• Iterate designs collaboratively, incorporating feedback from clients, stakeholders, and the team to demonstrate adaptability and drive continuous improvements in user-centered experiences• Conduct user research and design user-centric solutions within Agile development environments, ensuring seamless integration of UX processes into iterative product development cycles

• Collaborate with a team of UX/UI designers and senior designers to redesign additional pages for the B2C vegan cosmetics web application, producing a Newsletter Sign Up, Home Page, Blog Page, and FAQ Page• Contribute critical feedback within an Agile methodology framework for the lack of meeting accessibility standards, promoting accessibility compliance with WCAG guidelines• Implement design trends, such as incorporating form field labels and placeholder text, into thirteen high-fidelity screens to ensure alignment of the client's website with the established cosmetics web interface• Organize comprehensive developer handoff files in Figma, consisting of precise spacing measurements and clear annotations, ultimately leading to a smooth developer handoff in the next design phase• Apply information architecture principles to streamline the newsletter sign-up process, ensuring intuitive navigation and simplified user flows

• Resolve and identify problems within the ordering process by designing a more customer-friendly restaurant beverage menu with visual hierarchy and the brand’s identity, enhancing customer clarity, and expediting order placement• Communicate menu and promotional updates to customers to provide a pleasurable dining experience, eliminating confusion and increasing customer satisfaction• Cultivate meaningful customer relationships through genuine conversations, driving customer loyalty and satisfaction• Implement innovative workplace policies, such as inventory organization systems, to enhance the overall work environment, increasing workplace efficiency from 60% to 70%

Ux/Ui Foundations

Associate'S Degree, Visual Art, A.F.A.