Somjit Chakrabarty Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

- Spearheaded the development of Pricing Optimization & Assortment Strategy for over 10 retailers across EMEA, India, Middle-East and Africa- Acted as a strategic partner for assortment planning to retail clients, working in tandem with stakeholders to understand gaps in assortment and developing strategic frameworks in line with leadership objectives- Instrumental in ensuring long-term partnerships with clients, reducing churn as well as opening potential opportunities for… Show more - Spearheaded the development of Pricing Optimization & Assortment Strategy for over 10 retailers across EMEA, India, Middle-East and Africa- Acted as a strategic partner for assortment planning to retail clients, working in tandem with stakeholders to understand gaps in assortment and developing strategic frameworks in line with leadership objectives- Instrumental in ensuring long-term partnerships with clients, reducing churn as well as opening potential opportunities for collaboration across other value propositions of DataWeave - Driving data insight strategy for e-tailers/retailers and brands using Price Intelligence, Assortment Intelligence, Digital Shelf Analytics, SaaS and DaaS solutions- Leading customer engagement to increase product/services adoption, value realization via conducting ROI analysis and periodic business reviews.- Ensuring renewals, and consistent high NPS & CSAT scores by efficient SLA management, conflict resolution and customer focus.- Working as a bridge between external stakeholders and internal functions such as sales, data engineering, products, platforms, semantics & QA.- Working as a product owner and driving cross sell & upsell Show less

Gurugram, Haryana, India

- Led the Enterprise Account Management for 24 Key Accounts encompassing Retailers & Brands in the D2C Space- Designed the Network Enhancement for clients like H&M, Zara & Lenskart with addition of new nodes in the network ensuring higher serviceability & better SLAs at the most optimal investments- Developed automated reports aiding clients to have immediate alerts on network breakages & detailed insights allowing them to triangulate on specific reasons ensuring timely curative… Show more - Led the Enterprise Account Management for 24 Key Accounts encompassing Retailers & Brands in the D2C Space- Designed the Network Enhancement for clients like H&M, Zara & Lenskart with addition of new nodes in the network ensuring higher serviceability & better SLAs at the most optimal investments- Developed automated reports aiding clients to have immediate alerts on network breakages & detailed insights allowing them to triangulate on specific reasons ensuring timely curative actions- Led network expansion plan for Zara, H&M & Aditya Birla Group increasing Delhivery revenue by 55%- Increased the business value of all major customers by an average of 30% with a total of INR 1.5cr-Turned around 5 major accounts with over 2cr in monthly billings – increasing Delhivery's share of wallet to an average of 80%- Account management, solution designing. engaging cross-functional resources and drive strategic initiatives to maximize customer satisfaction.- Empower clients with data-driven analysis to move from strategy to execution- Analyze, design and execute business-critical POCs to enable enhancements improving ROI-Lead end-to-end escalation & service recovery management with the CX team Show less

Ghaziabad

• Underwent Market Immersions across channels and performed an SKU analysis versus competitors• Created a shopper engagement funnel to identify growth opportunities• Understood the shopper behavior vis-à-vis different shopping missions and created shopper profiles• Reached a Shopper Understanding and crafted solutions to attain retail growth for Bisleri brand

Pgdm, Marketing

B.Com, Marketing

Higher Secondary, Science, 75%

Secondary Education, General, 84%