• Over 22+ Years in Software Development and Support which involves Project/Program Management, Stakeholder Management, Quality Assurance, Consulting, Implementation and Customer Interfacing for fortune 500 companies.• Experienced in executing multiple projects from Onsite and Offshore locations, involving close and extensive interactions with Customers, End Users, Business Team and Audit Team.• Completed Certification in ITIL V3 Foundation, Agile Scrum Master and Wipro PM Academy. • Proficiency in executing Business Process Automation Projects using PEGA systems Smart BPM suite PEGA RULES Process Commander (PRPC) and in Oracle BPM• Involved in Performance Analysis using PAL features of Pega • Led and facilitated Pega DCO sessions with impacted business unit SMEs to capture detailed project requirements.• Guided the team in Work Type Process Workflow, Data Dictionary and Pega OOTB features usage • Involved in generating different Project Data Metrics, Capacity & Resource Projections report, driving project management best practices with different project stakeholders.• Proficiency in Project Tracking, Coordination, Risk Plan Creation, Issue & Problem Management, Change Management and People/ Stakeholder Management.• Responsible for Proposal preparation, SOW, and Estimation process.• Responsible for mentoring project team members, providing performance feedback, team development, managing development plans of the team members, managing career aspirations, providing career guidance.• Well organized able to prioritize and generate results to achieve organizational objectives within time and budgetary expectations.• Proficiency in Oracle (7.x/8i/9i) PL/SQL, Pro*C, Procedure, Package and in Unix Shell Scripting• A skilled communicator able to maintain cultural sensitivity established rapport with members of diverse groups and promote team cohesiveness.• Graduated from Calcutta University in the year 1991 on Zoology.