Server SupportApplication ServerStorageOn-Call SupportFMS Services1. IBM Websphere application server2. IBM Massage queue admin (IBM MQ ADMIN)3. Jboss Admin4. Weblogic admin5. Google Cloud Platform (GCP)

Business Software Tools/Vendor Use Digester Recovery manager, Data center, IBM Tivoli Storage Manager 2015Data Center / NoC Monitoring Tivoli Monitoring, Cisco Works 2015Data center Migration Highbred Infra ctrl s cloud 2013-14Business Continuity schedule drill 2015 Tools: Storage IBM Tivoli Storage Manager Server on Windows & LinuxIBM Tivoli Storage Manager for Database (Oracle, DB2, SQL) DRM using Tivoli Storage Manager Tape Library (Storagetek, IBM) / Tape Drives DLT / LTO / 3590 / 9840Monitoring IBM Tivoli Monitoring, Cisco Works Cloud Infra VMware VSphere, Citrix XenServer 6.0, Citrix XenDesktop 5, Wintel Windows AD 2008, Exchange Server 2007.CRM Tools Tivoli Services Desk, GSD.

 Project management experience in software implementation and DATA Center launches. Demonstrated track record of successfully managing small top large project from start to finish. Collaborated with client’s third party software partners and internal team to develop and launch product enhancements that maximized page view and generated additional revenue opportunities. As account manager acted as escalation point for change request and client concern and worked closely with department team leads to prioritize issue and coordinate troubleshooting efforts. A highly motivated and energetic professional dedicated to understanding and meeting clients needs. Knowledgeable in project management tools, processes and techniques. Exceptional focus follow and coordination skills. Proven ability to develop and manage project schedules, and know for working well with cross-functional team to archive on time project completion. Consulted with client to identify key requirement, defined project scope developed project plan and schedule.  Provide leadership to internal teams on project and daily production issues. Facilitated issues resolution. Prepared and presented timely status reports to clients and internal senior management. Received one award for outstanding performance and customer service.Garden Reach Shipbuilding and Engineers, Kolkata Manage Deployment IBM Tivoli five modules and Support for Tivoli storage manger and Tivoli Enterprise monitoring as well as Technical escalation.

 Consulted with client to identify key requirement analysis , defined project scope developed project plan and schedule with Team.  Provide leadership to internal teams on policies and daily production issues. Facilitated issues resolution. Prepared and presented timely status reports to clients and internal senior management. Received one award for outstanding performance and customer service. Tivoli Backup and Tivoli service desk manager professional

Being a Team member of the System Administration Team Cognizant Technology Solution, Kolkata., I took up various responsibilities catering to more than 5000 users. Working at . As System Engineer (Team Lead 56 members.) at Cognizant Technology Solutions, as IT Facility Management Services Team in 24x7 Support Environment end customer application support. The job responsibility includes technical troubleshooting for various Server related problems to the end users at Cognizant Kolkata. I am also responsible for the maintenance relationship with different vendor is one of the major aspects of my responsibility. Being a member of organization creating mail-enabled and mailbox-enabled Active Directory Users & Distribution Lists. Providing Access to AD Users & Distribution Lists, Group Policy. VERITAS backup. IIS Installation & Configuration, Requirement Study for the Purpose of the Site and Selection of the technology regarding hosting of the Site in the Internet (Reverse Proxy/ DNS) Creation of Web Site Authentication Mechanism.Sql Server: Installing and configuring SQL 2005 server in active passive cluster mode.

Customer Support with Windows AD. Web Server Admin, Tivoli service desk and as a Service coordinator. Work as a Team leader.

Deployment of LAN in interstate office. Managed server and desktop operating system and software upgrades. Providing Technical Support, Solving different H/W and OS/ Application – related problems, Maintenance. Troubleshooting on VSAT network related problem. Technical support services for Operating Systems, Application software’s. Virus control updating.Vendor coordination for spares, Preventive Maintenance and user's problems with Respect to SLA.Different Operating System configuration and Build Management using GHOST.Technical troubleshooting for various desktop related problems.