As part of my duties I will assist management in: trainings, evaluating and motivating employees. Solve unforeseen situations and follow up to ensure requests have been met. Compile and review daily reports to help maintain a stable workflow.By providing the first point of contact of the Open Door Policy it is encouraged for employees to offer suggestions, ideas and provide or solicit feedback.With a strong dependable team and management structure, we are set outto create guest experiences „Exactly Like Nothing Else”.-Upsell Champion-Boosting Marriott Bonvoy Enrollments-Organizing internal trainings-Rota schedule planningSoftwares used:- OPERA PMS 5.6 – Oracle Hospitality- Salesforce Empower GXP- Frontline Performance Group - IN-Gauge- Microsoft Office Outlook

In August 2022 I have been actively involved in changing the Front Office systems and tied up loose ends from the previous ones. Setting up: the new software’s fine-tuning / Intranet folder network and Outlook system reorganization in cooperation with the Front Office Manager.Receiving trainings in the fields of: OTA Extranet handling, Channel Manager(D-EDGE) handling, Revenue Management, Sales Management and Event Management.Part of my duties were to oversee the nightshift’s auditing to make sure everything is in order and accounting the daily cash revenues from the Front Office and F&B Departments.Simultaneous management of multiple Groups, Partner inquires and financial accounts while following up payment methods and invoicing.As the newly appointed IT contact personel of 2022 I managed all IT related occurances, updates, problems effecting guest & employee areas as well, while scripting guidelines about the finished changes and providing SOPs if needed.By providing a large volume of focused reports on new ideas, problems and opportunities for the property, issues were addressed by the senior management. Who were able to make improvements and introduce new ways of working over the course of 2023.Softwares used:- HostWare FRO - Hotel Software- HostWare FOK - Hotel Software- D-EDGE Hospitality Solutions - D-EDGE MediaGenius - D-EDGE RateScreener - D-EDGE GDS Solutions

For nearly three quarters of a year I was tasked to perform the night shifts as a Night Manager. I prepared all the necessary reports for the Head Office. Controlling all finances during the night, closing months and forwarding the data to the accounting being the link between departments, while carrying out all reception duties.Later, I was assigned to operate the House Accounts / Pay Master finances for representational expenses, Pro Forma Invoicing and Invoicing for multiple day Events. As for Group Reservations, I was one of the associate members who oversaw all the necessary details to ensure everything went smoothly on the day of arrival.I am immensely delighted that I had been part of the Hotel reclassification process. Preparing for the HOTELSTARS.EU exam, from the preliminary assessment to the implementations and the final examination.Softwares used:- Infor Concierge- Payment solution Saferpay | Worldline - SIX Payment Services

Assisting the General Manager and Front Office Manager with their daily tasks. Liaising directly with the Head Office regarding Sales Operations. Handling all bookings and direct sales. Communicating with Hotel Partners, training new staff members and operating the financial side of Hotel Events.Managing the Housekeeping Department’s daily assigments.Coordinating unforeseen incidents and developing concepts for possible solutions and improvements.Softwares used:- Infor HMS (Hospitality Management Solution)- Microsoft Office Outlook- Visionline - ASSA ABLOY Global Solutions

After a relocation within the company, I was stationed at the Spa Department. I slowly built up the overall staff morale while eliminating conflicts, training new members and increasing the sales figures. I created shift schedules, ordered all products needed for daily operations while maintaining floor hygiene.Contacted the Maintenance Department for decisive repairs and improvements.Softwares used:- Opera Reservation Systems- Microsoft Office Outlook- HotSOS Housekeeping Software - Amadeus Hospitality

Performed in a fast, always changing setting within a 12 member department. Handling the logistics of guest belongings up to 5 River Cruise Company - 13 full sized charter buses or High-Profile and VIP guests. Organizing taxi rides to a variety of destinations, fulfilling any additional request from the Front Desk and Business Center.

I experienced the Back Office principles of the luxury hotel environment for the Reservation Department.Softwares used:- OPERA PMS 5.0.04 – Oracle Hospitality- Microsoft Office Outlook