Assisting our US Clients over calls and emails regarding their shipment status. Tracking and Tracing of loads. Connecting with internal teams whenever required like (RSA) Road side Assistance, Billing Team or others. Helping Drivers accordingly based on the contingencies arise throughout the transit time.

Earlier I was in Sales Offline Process (Order Management) where I used to place new and stuck Orders related to Customer's Broadband, TV, Sport and Mobile services.Now Moved to Revenue Assurance Team in 2019 (Assuring BT's Revenue by Going through Charged Investigations by Openreach Engineers for work done in Network Topologies for Consumer/EE/Business clients. Understanding of Networking concepts/terminologies followed in The (U.K.)