Founder of Concordia University's student association. VCA stands for Vietnamese Concordia Association, where anyone who loves Vietnam's culture and is willing to learn and spread positive Vietnam's image, can join and connect with each other.

• Got promoted from the Assistant Sales Manager position • Planned and implemented customer acquisition strategy • Recruited new employees • Worked with the marketing team on branding • Controled day-to-day operational activity• Contacted customers and built a CRM system• Created tours that met customers' demand • Acted as a tour guide when needed• Trained employees in customer services, sales, and touring

• Analyzed the market industry for event operation• Assisted the manager to build a new performance appraisal system, and oversee payroll issues• Assisted the manager in the recruitment and salary negotiation process, by preparing interview questions and "compensation & benefits" packages• Created a new compensation and benefits package that suit the new demand of workers• Participated in building employer branding with the marketing team • Prepared brief reports on the nature of HR in the field