Son Dang Email & Phone Number

San Jose, California, Us

Executives and Remote users supportEstablishes system parameters and formats, hardware/software compatibilitySetup and configure laptop/desktop for remote access, onsite/offsite clientsSupport and configure PDA handheld/Touchpad devices (iPhone, iPad, HTC, HP touch Pad, and other)Participated as a team in all project rolloutTroubleshoot and diagnose hardware and software issues, update ticketsKeep clients update with issues and maintain the service level agreement.Data Recovery (Word, Excel, Powerpoint, PST file, etc…)

Reston, Virginia (Va), Us

Executives and Remote users supportEstablishes system parameters and formats, hardware/software compatibilitySetup and configure laptop/desktop for remote access, onsite/offsite clientsSupport and configure PDA handheld/Touchpad devices (iPhone, iPad, HTC, HP touch Pad, and other)Participated as a team in all project rolloutTroubleshoot and diagnose hardware and software issues, update ticketsKeep clients update with issues and maintain the service level agreement.Data Recovery (Word, Excel, Powerpoint, PST file, etc…)

Chandler, Arizona, Us

Executives support at home and at office, rebuilt image PC systems, setup print sharesTroubleshoot/diagnostic hardware and software, setup VPN, and Wireless DSLSetup and configure WinNT/W2K/XP workstations, Lotus Notes, Office9.x Maintain accurate records of issues and documents for future preferences Work independently, and promote teamwork to accomplish the objective Responsible for customer satisfaction

Fremont, Ca, Us

Support Mac/PC: Migration MS Mail to Exchange Mail and Outlook 9x, Second level support, maintenance NT Servers, Exchange ServersSetup RAS modem for clients, installed hubs (concentrator) for LANSetup and upgrade hardware and software, and troubleshooting.PC and Macintosh support: Setup network, printer Share, modem, Troubleshooting, replace hardware, install and upgrade software, One-on-one training, migrated Novell to NT Network, MS Mail to Exchange Mail, and WFW to NT Workstation and Windows 95,static IP to DHCP, develop new technology solution for enhancing desktop automation.

Malvern, Pa, Us

Troubleshooting Mac/PC/DATA line, setup and implement netmodem spool, voicemails, Phones, terminal servers, and print share on network, installed and upgrade hardware and software, migrated ccMail and teamlink to MS mail