Son Pham Email & Phone Number

Hanoi, Thành Phố Hà Nội, Vietnam

Hanoi

• Main responsibilities:
• IT BA for projects on Magento platform
• Working in Agile methodology environment
• Collaborating with Client to collect and analyze business requirement.
• Coordinating with Stakeholders (Sale team, DEV team, Project Manager, Product Manager) to advise the suitable solution.
• Preparing business needs by Agile product backlogs, user stories (Acceptance criteria, wireframe)

Hanoi

Acting as the first contact point for customers, help them solve technical issues with their different software solutions.Manage the expectations of customers as you work closely with our client’s IT system administrators and IT deployment engineers while keeping communications open until resolution.Identify and escalate situations that require urgent.

Hanoi

A Customer Service Executive (CSE) is like a representative of the company when communicating and handling with guest’s requests, to always maintain a good relationship between our company and customers. The main task is to serve the clients by understanding their image requirements, updates, and bringing those to help our teams understand and deliver.

Hanoi, Vietnam

My responsibilities:- Working closely with PM and Client- Building a workflow, document, training session for each project- Analysis and solve problem with projects- Training and manage resource of project

Hanoi, Vietnam

Working in many kind of Projects: Art, Multimedia, E-learningTake a roles as Project Leader for many projects:- Working with Project Managers- Build project team- Analysis project- Manage resource, status, workflow of project- Writing training documents- Writing reports- Solve issue and provide solution to improve productivity and quality

Engineer'S Degree Of Information Technology, Information System, 6.82

High School