Sona Sargsyan Email and Phone Number

• Coordinate activities with internal cross-functional teams to retainexisting business and explore/pursue possibilities of expanding newbusiness opportunities.• Manage end-to-end sales process (handling inbound/outbound leads,generate new opportunities, develop, present value proposition,negotiate price, build, and maintain relationship and network).• In cooperation with Revenue Assurance, monitor and take actions tominimize health risks (actively involve… Show more • Coordinate activities with internal cross-functional teams to retainexisting business and explore/pursue possibilities of expanding newbusiness opportunities.• Manage end-to-end sales process (handling inbound/outbound leads,generate new opportunities, develop, present value proposition,negotiate price, build, and maintain relationship and network).• In cooperation with Revenue Assurance, monitor and take actions tominimize health risks (actively involve ensuring financial collectionsand netting).• Act as a focal point for customers when it comes to meeting theirbusiness/technical expectations (e.g., technical escalations,services/product adoption) communicate customer feedback andideas to Product teams• In cooperation with registrations team, ensureclient account set-up & collaborate with Platform Service teams toarrange setup, enabling client activities based on agreed businessscope (account creation and set-up, route management, senderregistration, allowed content filtration setup and maintenance).• Analyze and forecast customer’s traffic, take immediate actions toensure ongoing business growth and maximization of revenue/grossprofit.• Coordinate internal teams to promptly fulfill customer’srequirements (Customer Support, Registrations, Platform Operations,Customer Analysts, Procurement, Global Account Management).• Set and drive regular meetings with internal stakeholders to ensurecustomer goals are met. Show less

Developing strategies for entering new marketsBringing new partners in Europe, Middle East and AfricaBuilding strong routesPreparing swap deals with current customers for new regionsAdjusting internal numbering plans and routings

Managed a Sales Team of 4 Sales managersSet up and reached sales goals, commitmentsManaged and motivated sales team, ensured account managers delivering sales targets, appraised and developed the staffRecommended and implemented operational process, sales strategy, company policyReported management about development process, monthly sales, any existing issue which might prevent the processRepresented the company at international events and discussed and finalized business… Show more Managed a Sales Team of 4 Sales managersSet up and reached sales goals, commitmentsManaged and motivated sales team, ensured account managers delivering sales targets, appraised and developed the staffRecommended and implemented operational process, sales strategy, company policyReported management about development process, monthly sales, any existing issue which might prevent the processRepresented the company at international events and discussed and finalized business deals with the customers Show less

Managed the accounts of key prospects/suppliers of the companyProvided them better service by everyday study of their needs, by looking for best performing routes, day-to-day communicationIncreased sales volumes between our organizationsAnalyzed the market and defined price strategies as a resultManaged the existing accounts and concluded new agreements with key players of the market

Procured from Asia, Europe and Latin America Carriers/PTT’s by obtaining bilateral agreements to serve as direct relationships. Managed their traffic, margins and increased revenuesProvided day-to-day management of existing customers and providers within the CIS market as well as securing new providers within the Russia and CIS region.Developed all wholesale strategies and business plans to enter new emerging marketsThe result of the action plans was grow in 20% in Revenue, 20% of… Show more Procured from Asia, Europe and Latin America Carriers/PTT’s by obtaining bilateral agreements to serve as direct relationships. Managed their traffic, margins and increased revenuesProvided day-to-day management of existing customers and providers within the CIS market as well as securing new providers within the Russia and CIS region.Developed all wholesale strategies and business plans to enter new emerging marketsThe result of the action plans was grow in 20% in Revenue, 20% of improvement the margin (using capacity plan based on different time Zone and Billing options), improvement in cash Flow and down in a 10% the delinquent/risk accounts. Show less

Made the liaison between agencies in different countries and the logistic services.Realized a market study about competitors and their services which resulted into new policies of the companyBeen in a permanent contact with customers and different departments of the companyImplemented data into the system and thus made easier the control of the cargo to be loaded on the vessel

Assisted in organization of shipping containers from the port of Poti (Georgia) to Armenia and vice versaManaged relations with customers for receiving required documentation and delivering the containers.