Sona Sladkova Email & Phone Number

United Kingdom

Store Sloane Street

- Managing the team of +/- 6 people. Responsible for delivering the daily briefs, discussing the turnover, sales targets, marketing, product knowledge and other important information.-Coaching, supporting and motivating new and existing Sales Associates.-Responsible for planning the store sales targets (daily, weekly, monthly).-Writing different types of reports.-Creating, implementing and maintaining different types of spreadsheets.- Responsible for the accurate maintaining of the online sales database (uploading products, updating the sizes available, keep the record of the transactions).- Responsible for Stock management as well as preparing for Stock take and Internal audits.-Dealing with buyers, checking and releasing stock for European search. - Planning and organising different types of collection launch events.-Responsible for banking, cash handling and maintaining of the cash sheet book.-Dealing with invoices, expenses, petty cash and VAT.

Harrods,London

- Supervising the team of +/- 6 people to drive and boost the sales in order to reach the store sales targets and beat the previous sales. Making sure to maintain the other KPI's such as UPT, ATV etc.- Preparing the daily checklist regarding the daily duties allocation, daily/weekly/monthly targets, important information and updates about the business. -Answering the important emails about client's and business's needs.-Dealing with clients complaints, refunds and exchanges.- Administrative duties; Preparing the reports (daily, weekly, monthly) about the brand performance, best sellers, types of clients, highest transactions, general feedback, plans to improve the business/brand. Handling and maintaining clients calling sheets, gift list, different types of feedback.-Excellent knowledge of brand's clients database.-Harrods KPI ambassador for the brand among the other brands in women's wear.

Harrods, London

- Providing an exceptional customer service by greeting, listening and assisting customers in exceeding their needs.- Making sure to meet the individual and store sales targets by cross- and up-selling in all product categories.- Building and maintaining the relationships with the new and existing clients.- Maintaining and replenishing the shop floor and the stockroom. Assisting with visual merchandising, looking after the stock. - Answering the emails and phone calls upon client's and company's requests.- Participating in the preparation and working during the special collection's launch events.

Covent Garden,London

- Responsible for opening and closing the store, cashing up, banking, stock ordering, invoices, dealing with suppliers.- Managing the team of +/- 15 people and supporting the team in anything they needed.- Coordinating the team in order to meet sales targets.-Controlling the budget, preparing weekly rotas, handling complaints, training new staff members, ensure customer satisfaction, hosting, meeting and greeting customers.- Making sure to meet standards for Internal Audit of NHS Hygiene and Food Safety Policy for Food production and Food service and Pest Control Service.- Working for Andronicas during the London 2012 Summer Olympics at Excel Exhibition centre, meeting and greeting customers and the Olympians from all over the world.

Level 3, Human Resources Management

Master'S Degree, Cultural Studies - Management Of Culture And Tourism With Business German

Bachelor'S Degree, Cultaral Studies - Management Of Culture And Tourism

A, General, A-Level Equivalent

A-level equivalent - Slovak, German, History, Philosophy&Civics.