Sona Torosyan

Sona Torosyan Email and Phone Number

Training Manager - ABC Safety Solutions @ ABC Safety Solutions
houston, texas, united states
Sona Torosyan's Location
Greater Houston, United States
Sona Torosyan's Contact Details

Sona Torosyan work email

Sona Torosyan personal email

n/a
About Sona Torosyan

Highly-motivated and customer-focused professional with extensive experience in managing and training customer relations teams. Able to inspire others to create a positive customer experience and grow revenue, with strong motivational and problem-solving skills as demonstrated thus far within the oil & gas industry. Skilled in managing all aspects of customer service operations using an analytical, innovative mindset. Able to handle large client portfolios and comfortable in high-pressure situations. Dynamic and progressive team player with outstanding communication/interpersonal skills and a proven aptitude for impactful decision making. Strive to act as an expert resource to provide valuable information to clients. Able to work with minimal direction. Excellent organizational and time management skills.

Sona Torosyan's Current Company Details
ABC Safety Solutions

Abc Safety Solutions

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Training Manager - ABC Safety Solutions
houston, texas, united states
Employees:
3
Sona Torosyan Work Experience Details
  • Abc Safety Solutions
    Training Department Manager -Vp
    Abc Safety Solutions Jul 2015 - Present
    Houston, Texas Area
  • Petrofac
    Customer Care Services Manager
    Petrofac Jul 2012 - Jul 2015
    Houston, Texas Area
    Lead of team of customer service experts in delivering health & safety training solutions to major oil & gas companies across the globe. Selected contributions• Build and maintain relationships with vendors with a focus on maximizing profitability (doubled profit margins over 2 year period). Devised and implemented value-added training solutions which have led to significantly increased revenue, and analyzed market trends and customer requests to successfully recommend new product offerings.• Supervise, train and evaluate employees in the customer service department, providing professional development through continuous individual mentoring and recognition. Coach customer service representatives to provide client services based on in-depth product and industry knowledge. Also responsible for interviewing and hiring.• Created and implemented a customer feedback system to continuously monitor and improve the level of service being delivered.• Prepare for audits including OPITO and ISO 9001, ensuring process documents are up-to-date and the customer service department is following financial and legal compliance requirements.• Contribute to marketing and branding activities and identify/communicate new business opportunities.
  • Farmers Insurance
    Agent /Owner At Farmers Insurance
    Farmers Insurance Jun 2008 - Sep 2011
    Houston, Texas Area
    • Drove sales of multi-line insurance products to 300 clients (generating revenue of $120K per year), providing excellent service and support to new and existing clients as well as managing advertising and business operations.

Sona Torosyan Skills

Customer Service Insurance Employee Benefits Team Building Petroleum Outlook Microsoft Excel Microsoft Office Accounts Receivable Account Management Microsoft Word Administrative Assistants Supervisory Skills Life Insurance Commercial Insurance Small Business Account Reconciliation Customer Retention Oil/gas Leadership Russian General Insurance Accident Employee Training Finance Business Administrative Assistance Property Liability Commercial Lines Casualty Umbrella Insurance Financial Services Oil Training Team Leadership Management Gas

Sona Torosyan Education Details

  • University Of Mesrop Mashtots
    University Of Mesrop Mashtots
    Foreign Languages

Frequently Asked Questions about Sona Torosyan

What company does Sona Torosyan work for?

Sona Torosyan works for Abc Safety Solutions

What is Sona Torosyan's role at the current company?

Sona Torosyan's current role is Training Manager - ABC Safety Solutions.

What is Sona Torosyan's email address?

Sona Torosyan's email address is so****@****epc.com

What is Sona Torosyan's direct phone number?

Sona Torosyan's direct phone number is +183268*****

What schools did Sona Torosyan attend?

Sona Torosyan attended University Of Mesrop Mashtots.

What skills is Sona Torosyan known for?

Sona Torosyan has skills like Customer Service, Insurance, Employee Benefits, Team Building, Petroleum, Outlook, Microsoft Excel, Microsoft Office, Accounts Receivable, Account Management, Microsoft Word, Administrative Assistants.

Who are Sona Torosyan's colleagues?

Sona Torosyan's colleagues are Gayane Hakobyan.

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