Sona D. Email & Phone Number

As a Senior Business Analyst/Salesforce Consultant, I specialize in delivering innovative solutions that help businesses achieve their goals. With 11 Salesforce certifications, I have the skills and experience needed to drive success on even the most complex projects.My expertise in Salesforce includes designing and implementing custom solutions, optimizing workflows, and delivering comprehensive training to users. I have a deep understanding of the platform's capabilities, and I stay up-to-date with the latest technologies and industry best practices to ensure my clients receive the highest level of service.My expertise in Salesforce Sales Cloud, Service Cloud, and Field Service Lightning has allowed me to design and implement solutions that optimize sales processes, improve customer engagement, and enhance service delivery. I have also helped clients to streamline their quoting and contracting processes through Salesforce CPQ, improving sales effectiveness and reducing sales cycle times.In addition to my functional skills, I am a strong communicator and collaborator. I work closely with stakeholders at all levels to understand their needs and translate them into actionable requirements. I am also skilled in project management, and I use Agile methodologies to ensure projects are completed on-time and within budget.My competencies include:Business Analysis: I have a keen eye for identifying business needs and translating them into actionable requirements. I am skilled in requirements gathering, process mapping, and user story development.Salesforce Administration: I have experience configuring and customizing Salesforce to meet a wide range of business needs. I can create custom objects, fields, and workflows, and I have experience integrating Salesforce with other systems.Project Management: I am a Certified Scrum Master, and I have experience leading Agile projects from start to finish. I am skilled in sprint planning, backlog management, and sprint retrospectives.With my strong functional skills, business acumen, and project management expertise, I am confident that I can help businesses achieve success with Salesforce. If you're looking for a consultant who can deliver exceptional results, please don't hesitate to contact me.

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  Senior Salesforce Business Analyst

  Algoworks

  Jul 2024 - Present - Noida, Uttar Pradesh, India

  Key Contributions:- Served as Salesforce Functional Consultant, producing detailed solution design documents, entity relationship diagrams, and configuration workbooks to guide scalable and efficient implementations.- Acted as Project Manager, utilizing tools like Smartsheet to manage detailed project plans, track progress, and provide real-time updates through status reports and executive dashboards.- As Scrum Master, facilitated Agile ceremonies including daily scrum, sprint planning, retrospectives, and reviews, using JIRA and Confluence for backlog grooming, sprint boards, and team collaboration.- Collaborated with cross-functional teams including developers, QA professionals, and business stakeholders, ensuring alignment on project goals, timelines, and deliverables throughout the software development lifecycle.- Prioritized features and tasks using the RICE framework, assessing Reach, Impact, Confidence, and Effort to determine which initiatives would deliver the highest value within given resource constraints.- Developed backlog prioritization strategies using MoSCoW and RICE to ensure critical features were delivered first, balancing immediate business needs with long-term project goals.- Spearheaded data migration efforts, producing mapping documents and ensuring data integrity through comprehensive testing and validation during system integrations.- Delivered post-implementation support, creating knowledge base articles, runbooks, and offering ongoing support to ensure long-term solution success and sustainability.