BFSI

Six Sigma Methodology used for Continuous Improvement & Process Development (Projects)Leadership TrainingTrain the TrainerInduction Training New Hire TrainingBehavioral Training program: Structuring & DeliveryNew Business - Transition to ImplementationCultural Diversification (US, UK, Canadian, Australia, Asia, Europe, New Zealand)

Working with one of the Giants of Shipping and Logistics on a contract as a HR Training Consultant. Training the TM level programs, feedback, coaching and mentoring.

First Venture - Ashika Fashion Wear - Retail

Setting up a LGU for 3 LOB's - Working on the following parameters:RecruitmentStrategic PlanningTrainingOperationsQuality

Handling the entire gamut of training for the Pune location, pertaining to Skills, Development, Vendor Management, Voice and Accent etc. Had a team of 15 trainers reporting into me.

Handling the entire gamut of training for the Pune location, pertaining to Skills, Development, Vendor Management, Voice and Accent etc. Had a team of 15 trainers reporting into me.

Managed a team of 15 Trainers and a Unit ManagerMIS Data, collation of data, dashboards pertaining to the conversion factor, IBT Module - Integrated training of Pre Process Training & Process Training, Identifying training needs pertaining to analysis of CSAT/CEI and Quality data, Continuous improvement plans on identifying areas of concerns with Net Promoter Score, Issue Resolution and Recommended RatingScheduling and People Development, Client meets and specific module development based on the exact requirement, End to End training development for transitioning new processes and new line of businesses , Managing of the Quarterly Skills Training CalendarSix Sigma Projects on Continuous Improvement, Blended In-House PPT, Direct Hires & Interviews for New BusinessVendor ManagementDedicated UM (Voice & Accent - UK Banking Process; Responsible for the improvement of voice & communication qualityRefresher VANC training sessions Feedback implemented by monitoring calls, quality scores etc. Weekly calibrations with the Unit Managers, Sr. Managers, and Quality, One on ones with the agents to perceive improvements Maintaining a vast database through which mapping the progress of agents and ensuring a 10% improvement in their performance through training and feedback Other ActivitiesCertification of Vendor Trainers on Mphasis modules - basis delivery and concept, Calibrating with the Vendor Trainers on recruited and trained agents Evaluating agents after pre-process and hiring them if applicable Interviewing direct-hires and assessing them on voice and accent/language and soft skills parameters Certified as a "Master Trainer". Completed "Train the Trainer's - Level I/II/III Program"Certified as a facilitator for "ELP - Emerging Leaders Program" .Trained on Behavioral and OD"Greatness Award" presented for enabling greatness for launching a new product on time and on budget from US to India.

Responsible for the overall quality productivity of the process from a 'Call Quality' perspective.Monitoring calls, daily feedback & coaching sessions with the CCO's (Operations) and Quality Sessions with the new training batches. Responsible for assembling a database through which perceiving trends.MIS Data, collation of data, issuing dashboards pertaining to the conversion factor brought in by the training team. Identifying training needs pertaining to analysis of CSAT/CEI and Quality data.Undertaking Refresher Training Sessions for the Operations Department for the previous months underlining areas of improvements for select agents. Compiling a module for the same with inputs from the daily monitoring's done. Underwent an extensive 2-week training in Convergys HQ - Gurgaon for application of the 'Quality Tools', which comprised of WMS, E-Talk, Superview, Advisor and CRDB Systems, also attended a seminar on 'Feedback & Coaching for Managers & Team Leaders'.

Worked as an Executive Assistant to the Director as his 'Wedding Planner'. Responsible for assisting the foreign invitees on various queries regarding India, its culture etc. Also responsible for handling the RSVP's, Hotel Bookings, Visa Assistance, Reservation Confirmations and Flight Arrangements for several eminent invitees from all over the world.

Providing administrative assistance to the Project Manager. Assisting the Project Administrator with the efficient running of the project. Issuing purchase orders, making flight & hotel arrangements, visa assistance etc. for the project personnel. General liaison with international corporate on a day-to-day basis.

Duties included of Administration, Marketing & Public Relations-VIP'sProviding extensive administrative and personnel assistance to the Chairman. Supervising a team of 25 personnel under me, ensuring a professional outlook in the operation of the office. In-charge of administrative duties pertaining Payrolls, Human Resources, Visa Assistance, Hotel Bookings, Travel Co-ordination, Accounts & Confidential Matters. Responsible for all related issues i.e. Purchasing, Inventories, Payments, Cash Flows etc. connected to the furnishings of all the projects.Highlights: The interior decoration for the Housing Complex of the Dean and all Teachers for the American University of Sharjah, was done by me.

Providing extensive secretarial assistance to the Home and Building, Sales and Operations Manager and Sales Executives. Assistance in duties pertaining Human Resources i.e. Interviews, Short Listing of Candidates, Selection and Training, Visa Assistance, Travel Co-ordination, Hotel Bookings for the Sales Team.

Various temporary positions within the two organizations in the Administration Dept., Purchasing Dept., Customer Service Dept., and Engineering Dept., as a Department Secretary. Appointed as an Executive Secretary for the FZE Department in JAFZA. Undertaking complete secretarial charge of the FZE Department. Providing extensive secretarial assistance to the Registrar

Assisting the Public Relation Officer in her day-to-day duties and providing secretarial assistance to the Office Secretary during the cricket season.