Sonal Khanvilkar Email & Phone Number

Ireland

• Demonstrated a proactive approach in handling queries and issues from the international sales team and customers. Implemented efficient resolution strategies, resulting in an impressive 95% resolution rate within.
• Employed a meticulous approach to identify root causes, troubleshoot problems, and implement effective solutions promptly.
• Ensured the accuracy and completeness of customer records, minimizing errors and discrepancies and implemented data quality control measures to enhance the reliability of customer data.
• Implemented measures to identify and resolve bottlenecks in the workflow, contributing to improved service levels.
• Generated insightful reports to provide stakeholders with a comprehensive overview of performance, enabling data-driven decision-making. Oversaw the accurate entry and processing of customer purchase orders into the.
• Actively participated in continuous improvement initiatives, implementing operational excellence and lean practices while setting and maintaining department goals and metrics.

Mumbai, Maharashtra, India

• Converted leads into new customers by promptly responding to telephone and e-mail inquiries. Participated in customer training programs, tradeshows, exhibitions, sales, and promotion activities to increase brand.
• Maintained communication with customers by troubleshooting, reporting, and tracking problems.
• Studied new product descriptions and participated in educational opportunities to stay up-to-date with the latest market trends.
• Prospected new customers to generate sales leads and increased revenue from existing clients.
• Leveraged exceptional negotiation skills during customer visits to negotiate favorable terms and conditions, resulting in a staggering 63% increase in sales revenue compared to the KPI.
• Provided exceptional post-sales support to existing customers, ensuring their satisfaction and loyalty while generating repeat business that accounted for over 40% of total sales revenue.

Mumbai, Maharashtra, India

• Supported Global Regulatory teams and in-country customers with regulatory registrations of documents.
• Participated in group meetings and provided tactical approaches to addressing issues of moderate complexity and sought assistance from appropriate internal and external resources.
• Worked actively on Salesforce for analyzing project pipelines and communicating with the Salesperson.
• Worked well under deadlines and had excellent attention to detail aligned with project goals and regulatory submission timelines.
• Proactively managed the impact of regulatory changes within the defined scope of responsibility on the business.
• Collaborated with cross-functional teams to develop strategic approaches for regulatory challenges of moderate complexity, resulting in a 50% reduction in project lead time.

Mba, Marketing

Bachelor'S Degree, Pharmacy

Masters In Diploma Management In Drug Regulatory Affairs, Regulatory Affairs, B