Sonal Khanvilkar Email & Phone Number

Ireland

• Demonstrated a proactive approach in handling queries and issues from the international sales team and customers. Implemented efficient resolution strategies, resulting in an impressive 95% resolution rate within specified timeframes. • Employed a meticulous approach to identify root causes, troubleshoot problems, and implement effective solutions promptly. • Ensured the accuracy and completeness of customer records, minimizing errors and discrepancies and implemented data quality control measures to enhance the reliability of customer data. • Implemented measures to identify and resolve bottlenecks in the workflow, contributing to improved service levels. • Generated insightful reports to provide stakeholders with a comprehensive overview of performance, enabling data-driven decision-making. Oversaw the accurate entry and processing of customer purchase orders into the system.• Actively participated in continuous improvement initiatives, implementing operational excellence and lean practices while setting and maintaining department goals and metrics.

Mumbai, Maharashtra, India

• Converted leads into new customers by promptly responding to telephone and e-mail inquiries. Participated in customer training programs, tradeshows, exhibitions, sales, and promotion activities to increase brand awareness and generate new leads.• Maintained communication with customers by troubleshooting, reporting, and tracking problems.• Studied new product descriptions and participated in educational opportunities to stay up-to-date with the latest market trends.• Prospected new customers to generate sales leads and increased revenue from existing clients.• Leveraged exceptional negotiation skills during customer visits to negotiate favorable terms and conditions, resulting in a staggering 63% increase in sales revenue compared to the KPI.• Provided exceptional post-sales support to existing customers, ensuring their satisfaction and loyalty while generating repeat business that accounted for over 40% of total sales revenue.• Identified and pursued high-potential accounts through effective research methods, leading to a 35% increase in new customer acquisition within just 6 months.• Participated in educational opportunities on emerging pharmaceutical products and industry regulations, increasing product knowledge by 40% and improving client consultations by 25%.• Developed personalized sales strategies for existing clients, resulting in a 15% increase in revenue from these accounts through cross-selling of complementary products.• Researched and analyzed market trends, resulting in the identification of a new customer segment to target through a strategic sales approach, generating €5K in new sales leads.

Mumbai, Maharashtra, India

• Supported Global Regulatory teams and in-country customers with regulatory registrations of documents.• Participated in group meetings and provided tactical approaches to addressing issues of moderate complexity and sought assistance from appropriate internal and external resources.• Worked actively on Salesforce for analyzing project pipelines and communicating with the Salesperson.• Worked well under deadlines and had excellent attention to detail aligned with project goals and regulatory submission timelines.• Proactively managed the impact of regulatory changes within the defined scope of responsibility on the business.• Collaborated with cross-functional teams to develop strategic approaches for regulatory challenges of moderate complexity, resulting in a 50% reduction in project lead time.• Coordinated with the sampling team to ensure the timely dispatch of samples to customers, resulting in a 20% increase in customer satisfaction and retention rate.• Implemented an efficient inventory management system for samples, reducing inventory holding costs by 15% and decreasing sample wastage by 25%, resulting in savings of €18K annually.• Developed and executed a vendor questionnaire process for new customers/products, which reduced delays caused by incomplete information and decreased the turnaround time for onboarding new vendors by 40%.

Mba, Marketing

Bachelor'S Degree, Pharmacy

Masters In Diploma Management In Drug Regulatory Affairs, Regulatory Affairs, B