Sonal Kumar Email & Phone Number

Oberoi Contact Centre (EIH Ltd), Civil Lines, Delhi Oberoi Contact centre is a captive business model of the Oberoi Group that integrates reservation and information services for Oberoi and Trident hotels across 5 countries. The centre manages and assists needs of its high end luxury travelers by selling inventory of over 30 hotels.Supervisor-Operations Jan/07 – Nov/09• Supervise and motivate a team of 33 ensuring high levels of service and quality. • Thorough… Show more Oberoi Contact Centre (EIH Ltd), Civil Lines, Delhi Oberoi Contact centre is a captive business model of the Oberoi Group that integrates reservation and information services for Oberoi and Trident hotels across 5 countries. The centre manages and assists needs of its high end luxury travelers by selling inventory of over 30 hotels.Supervisor-Operations Jan/07 – Nov/09• Supervise and motivate a team of 33 ensuring high levels of service and quality. • Thorough knowledge of all hotel operations and reservation software namely Opera and Trust.• Have been responsible for maximizing occupancy and revenue through effective selling.• Implemented revenue increasing initiatives such as the upsell program wherein the associates were required to sell higher category rooms and/or higher yielding packages. • Excellent guest handling skills especially in creating "wow" and resolving guest concerns.• Liaise with the hotels all across for various queries and coordinating with them for the guest’s stay. Show less