• Developed and implemented cost reduction strategies along with FTL and PTL model for the company's logistics operations, resulting in a 30% reduction in costs.• Successfully on boarded new vendors and integrated their systems with the company's API, resulting in improved supply chain service and cost level efficiency.• Brought improvement in TAT performance and reducing CPD breaches from 15% to 5% by developing a new network plan that included volume consolidation and reducing hub connections within network. • Oversaw vendor relationships, negotiated contracts, and resolved any issues to maintain a strong and reliable supply chain.• Led and design automation of processes and optimization of platform along with product and development team. • Administering projects/programs with key focus on defining Service Level Agreements (SLA’s), Standard Operating Procedures (SOP’s) as well as interacting with business partners, industry leaders & other key stakeholders.

• Responsible for developing and scaling logistics network design and distribution plan in line with the business requirements.• Proficient in creating and managing service level agreements with suppliers, ensuring supplier performance, delivery reliability, and risk mitigation to keep performance and cost within agreed parameters.• Successfully on boarded new logistics partners, negotiated contracts, resulting in a 20% reduction in transportation costs and a 15% improvement in on-time delivery performance.• Developed and implemented a vehicle route planning process, optimizing transportation costs, and reducing delivery times• Formulating SOPs, KPIs/KPAs, for smooth business operations; determining areas of improvement by analyzing the reports & trends through KPIs and planning for continuous process improvement

Managing E2E 3PL&local/regional logistics service PANIndia for First Mile, Forward,& ReverseLogistics including Warehouse Operations.• Responsible for KPI monitoring and penalizing logistics partner for KPI breaches.• Planning and execution of pin code expansion for capacity building as per the business needs. • Reconciliation of credit note and dispute management with logistics partners in weekly and monthly review meetings. • Solving critical challenges around first mile, line haul, and last mile services using ecosystem partners.• Competitive analysis of logistics partner’s performance to manage business volume among all logistics partners and discussing them in weekly review meetings.Key Achievements➢ Automation of different processes such as NDR management and client escalations management. ➢ Favourably closed P&L reconciliation of all pending disputes of last two quarters with logistics partners.

• Responsible for last mile logistics and supply chain at pan India level for e-commerce clients• Manage courier performance based on TAT delivery performance, NDR management and performance mapping, and comparative first attempt strike rate of logistics partners• Integrate API with logistics partners for better logistics operations and sustainability to achieve desired business objectives• Collaborate with local/regional 3PL providers for better commercials and SLA adherence to gain competitive advantage• Reconcile credit notes and negotiate category weights with client key accounts team and logistics partners• Work closely with development team, customer success, and sales to drive product and business strategies• Develop and scale logistics network design and distribution plan in line with business requirements

Drive E2E performance metrics for last mile operations pan IndiaResponsible for processes such as short and excess of shipments and damage investigationTrain ground operations and monitor performances of new dispatch centersMonitor delivery conversion and productivity mapping of all dispatch centers at pan IndiaDesign reverse pickup policies keeping customer delight in view and expectationsMonitor line haul connections and inventory management at last mile warehouses