Export documentation handling shipping instruction update draft and draft amendments online amendments portal.Handling Bookings queries- Booking amendments. MT container pickup date and MT container pick up location, vessel roll over, vessel roll back, change container type, booking cancellation all amendments are done in FIS and I always guide to the customer how to do amendments in the portal.Handling Exports and imports call, handling Exports cases Even supporting customer to release BL’s and all documents related queries.Always guide to the customer for all process - shipping interactions submissions, online amendment request, website training, all cut- off queries ( Documents cut-off, booking cut-off, vessel cut-off, port cut-off ext ) always correct information provided to the customer.BL release through mail all parameters check after vessel sealing Seaway BL release and seaway BL amendment process.OBL release update to customer for OBL release process locker system in counter.Coordinator with customer all documentation related issues Draft, BL (seaway and OBL), online amendment process, Invoice issue after vessel sealing all queries are handled with in tat. Standard tat time is 4-8 working hours.Processing export bookings and release booking copy within 2 working hours as per the company SOP.Successfully involved in a wide gamut of tasks encompassing-following-up with customers for the container status and exception; recommending shipment plan/schedule, cut off/deadline, transhipment etc.COD cases are handling - change of destination. Coordinate with POD team update rates to the customer for COD. coordinate with multiple departments for complete the COD processes .