EV chargers,emobility batteries,lithium batteries,power systems,rectifiers

Build up close customer relationship with leading telecom and FMCG customers Implement the necessary SOP’s, SLA’s and MIS to monitor the business parametersRepresent company in various brainstorming and review sessions with customers to help in improving process. Improving TAT with Timely resolution of Escalations by Concentrating on Area of Concern from CustomerBridge Gaps at operational and Management Level with effective communications and MISSupport operation team for payment recovery as per the terms of agreement without any illogical deduction.Report and analyze business activities for Pan India operationsBusiness developmentTaking care of all the branding, PR, Corporate Communication, Marketing Communication activities as per planEscalation handling and resolution

Position responsibilities- Single point of contact between customer and organization- Responsible for assuring users are provided efficient and timely first and second level support- staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required- Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems- Maintains a central source of information enabling support technicians to recover outages with minimal disruption to expected service levels- Invokes problem escalation procedures to coordinate recovery- Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found- Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department- Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through- Coordinates training requirements of Help Desk personnel- Contributes to departmental productivity and development objectives by participating in training programs- Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)- Solves problems and makes decisions on a daily basis relative to Help Desk responsibilities. Ensures that effective Help Desk representation takes place for the coordination of work processes and projects with other departments and divisions- Serves as the around-the-clock contact for all related support issues, providing advanced first level support and Ability to manage multiple high priority initiatives in a fast paced highly technical environment

• Interfacing with corporate for ascertain requirement and delivering need based product solutions.• Ensuring customer satisfaction by maintain excellent Turn Around Time (TAT) for delivery & standard service quality norms.• Maintain excellent relations with client to generate avenues for further business.• Project Costing and analysis on the Basis of CRM reports

• Managing customer service operations inclusive of conceptualizing & implementing plans; managing teams with focus on achieving revenue targets & service delivery .• Interfacing with corporate for ascertain requirement and delivering need based product solutions.• Ensuring customer satisfaction by maintain excellent Turn Around Time (TAT) for delivery & standard service quality norms.• Maintain excellent relations with client to generate avenues for further business.• Project Costing and analysis on the Basis of CRM reports• Presenting CRM package as a sales tool in front of clients and visitors.• Designing Power Point presentations and present them in front of client.• Analyzing business potential ,conceptualizing strategies to drive sales augment sales & service revenue and achieve desired target.• Identifying new market segments and tapping profitable business opportunities .• Regular follow-up with clients and Engineers