As a CRM - Deputy Manager handling government & Corporate projects my role involves building and maintaining strong, trust-based relationships with government clients and private Players Including OEMs ensuring the successful delivery of services and projects in compliance with regulatory requirements and contractual obligations. I work closely with government stakeholders, like Supreme Court, Prasar Bharti, UP Police, and CDAC etc key decision-makers, and internal teams to manage complex project timelines, budgets, and expectations.

Planning the Project: Define project scope, objectives, and deliverables; develop a comprehensive project plan.Creating a Schedule and Timeline: Develop and manage project timelines, set deadlines, and allocate resources effectively.Executing Each Phase: Oversee the implementation of project tasks, ensure deliverables meet quality standards, and coordinate team efforts.Onboarding: Facilitate the onboarding process for new team members and stakeholders to ensure smooth integration into the project.Monitoring the Project: Track progress against the project plan, assess performance, and make adjustments as needed to stay on course.Operations Management: Manage day-to-day operations, optimize processes, and ensure efficient use of resources.Risk Management: Identify potential risks, develop mitigation strategies, and monitor risks throughout the project lifecycle.Collection and Reporting: Collect data on project progress and performance, provide regular updates to stakeholders, and document lessons learned.Project Oversight: Managing and overseeing 8 concurrent projects for our SIP (School Improvement Programs) across various educational institutions, including:Delhi Public School, AgraDelhi Public School, RajnagarDelhi Public School, Meerut RoadDelhi Public School, VashundraShri Ram Global School, Greater NoidaRKY International School, KaninaMKK Arya, PanipatGlobal Public School, Rewari

• Managing the sales operation of multiple accounts of Jodo pay.• Resolved customer issues quickly and effectively while maintaining a high degree of customer satisfaction• Maintaining more than 85% conversion in a span of 1 year, contributing towards the highest revenue in JODO• Implemented process improvements to streamline operations and improve efficiency of customer support team.• Trained new Team Members on proper sales techniques, procedures, and policies.• Encouraged team members to reach their goals through positive reinforcement tactics• Established strong relationships with clients through regular communication and follow-up activities.• Prepared detailed reports on overall performance trends leading to planning and forecasting.• Demonstrated ability to effectively manage and motivate sales teams, resulting in improved performance and increased revenue.