Clients - AHM Health Insurance, HCF Health Insurance, nib Private Health Insurance, Australian Unity Health InsuranceSupporting delivery and enhancement of Civica's cloud enabled healthcare products Ensure, NewHealth and Genero to manage Private Health Insurance products set-up, Policy management, Claims management and billing lifecycle for over 14m+ members across Australia.

Client - Department of Justice and Community SafetyWorking closely with the Victorian government's Department of Justice and Community Safety to support delivery of State Government of Victoria's AUD100m+ Infringement lifecycle management project.Responsibilities:• Analyse requirements through workshop sessions and documenting clarification log to finalize user stories for both stakeholders and internal delivery team• Collaborate with Delivery lead, Product Owner, Developers and Data experts to achieve the right solution• Support Product Owner in high-level requirement analysis, elaborate user stories, acceptance criteria and process maps in collaboration with SMEs• Identify, document and support mitigation and resolution of any requirement dependencies, issues or risks identified during the analysis phase• Perform gap analysis to identify the solution to bridge the gap between existing functionality and future state• Translate business user concepts into comprehensive business requirements and design documents and further breakdown of requirements from a design document into Features, User Stories and tasks with detailed acceptance criteria• Create high level effort estimation documents mapping tasks scoped to their percentage of complexity, clarity, risk and contingency for achieving maximum clarity in estimating and managing time• Schedule and provide internal and stakeholder showcases and demos• Continuous review and update of existing BPRDs with the release of related features or feature enhancements to ensure the requirement documents are aligned with changes in each release• Resolve any defects in production within defined SLAs by performing root cause analysis, create detailed impact assessments and identify test and regression scenarios for successful resolution of production issues• Review test plan to ensure adequate test coverage as well as conduct functional, regression and user acceptance testing when required to verify the requirements

Supported the digital transformation and re-platforming of Bendigo and Adelaide Bank's website utilising Episerver (now Optimizely) enterprise CMS. Responsibilities:• Collaborating with customers to understand their needs and challenges to identify problems and opportunities• Facilitating meetings with stakeholders to analyse and elicit requirements to finalize solution approach for relevant stakeholders• Collaborating with Delivery lead, Product Owner, Tech lead and QA team to achieve the right solutions• Supporting Product Owner in high-level requirement analysis, elaborate user stories, acceptance criteria and process maps in collaboration with SMEs• Following Agile methodology to ensure timely delivery of project milestones• Translating business user concepts and ideas into comprehensive business requirements and design documents and further breakdown of requirements from a design document into Features, User Stories and tasks with detailed acceptance criteria

Clients - • NAB• Mercedes• Airbnb• Victorian Government Department of Premier and Cabinet• Myer• TAC Victoria• Mars Australia and United States• Tourism VictoriaResponsibilities• Working in a Scrum team environment, leading business requirement workshops, documenting user stories with detailed acceptance criteria and participate in backlog review and Sprint planning sessions following Lean-Agile methodology.• Create technical and functional workflow diagrams using Microsoft Visio and Draw.io to clearly demonstrate user journey and how it will achieved via proposed technical solution• Work with Technical Lead and Digital Producers in overseeing designing of prototypes for proof-of-concept, validating functional requirements and ensuring designed product meets business requirements.• Highlight risks and dependencies while solution design and development phase• Collaborating with UX Strategy and Creative Planning teams to ensure that all business requirements were attended to the client need• Integrate JIRA and Confluence in product lifecycle and create Statement of Work for business stakeholders• Established Accessibility implementation guidelines for Web and mobile platforms in Clemenger BBDO, Melbourne • Providing advice and creating accessibility requirements in-line with WCAG 2.0 and 2.1 guidelines and ensure the applicable guidelines are met in the delivered product.• Proficient in writing User Stories with clear, well- structured and defined acceptance criteria as per BDD process creating Gherkin scenarios.• Requirement Elicitation ensuring effective communication and documentation to understand and finalize requirements. • Conducted agency-wide user testing sessions to gather metrics before planning and strategizing phases.• Documented AS IS and TO BE process.• User Interface (UI) and User Experience (UX) analysis with the business team to validate accuracy.• Conducted knowledge sharing session to capture “Lessons Learned”

Client: NTT Data, Japan, Ericsson Japan (NRJ) and Ericsson Sri Lanka • Analysing Open Source Application functionalities, evaluating proposed design scope with Project Manager, Product Owner and internal delivery team, understanding product scope, writing User Stories and involved in test strategizing• Subject Matter Expert for product EMEC (Ericsson Managed Enterprise Cloud) involved in Requirement Elicitation with offshore clients defining release scope and test plan• Prioritized requirements as per MoSCoW method to define the Minimum Viable Product (MVP) and well as created roadmap for next iterative releases.• Complete end-to-end testing of the application by deriving Test Conditions from Business Requirements, Creation and execution of Test scenarios, peer review of Test Cases in HP Quality Center (QC), ALM and JIRA within required testing protocols ensuring the product is designed according to business requirements.• Automating web portal of the application using Selenium Web driver, JUnit Test framework and eclipse IDE. Continuous learning and experience on Selenium using JAVA as programming language.• Conducted formal and informal test script reviews throughout the software test lifecycle to understand and refine functional requirements, identifying potential risks and dependencies. • Involved in complete Test Planning of EMEC Japanese Language Testing carried out in Ericsson Japan and ARK Inc. Japan.• Created User guides, facilitated knowledge transfer sessions, customer issue clarification, Defect monitoring and prioritizing, SPOC between onsite and offshore team during critical product release • Involved in team meeting with Business Line, Product Owner, Engagement Director, Sales Head and Offshore Team during entire Release 1.1 discussing product updates and product issues.• Involved in maintaining and updating Japanese Localization document with Ericsson Japan Team for complete localization property file changes.