Sonali Biswas Email and Phone Number

Ensure that the operations and performance of the assigned test center(s) meet the quality and security standards of Prometric and its testing clients.Operational trainer for the NBE examinations across identified third party centers in IndiaProcess trainer for new hiresPlan training schedules, deliver training and monitor performanceMonitor, review and assess the performance of Test Center Managers through frequent 1-0-1'sConduct timely audits of the test Centers to ensure… Show more Ensure that the operations and performance of the assigned test center(s) meet the quality and security standards of Prometric and its testing clients.Operational trainer for the NBE examinations across identified third party centers in IndiaProcess trainer for new hiresPlan training schedules, deliver training and monitor performanceMonitor, review and assess the performance of Test Center Managers through frequent 1-0-1'sConduct timely audits of the test Centers to ensure Compliance of Security policiesAssess staffing requirements, assist in the hiring and training of new employees. Provide need based regular retrainingActively involved in staff engagement and performance measurementDriving process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and proceduresLiaison with internal and external customers, coordinating various day-to-day activities with internal departments like Finance, Helpdesk, Technology and the regional test centers. Relationship management with clients to ensure delivery of quality products and value added customer serviceSupport quality site identification and delivery of paper based exams for Global clients like GARP & PMI Efficient management of the Site Operational budgetInventory management, Facilities and Vendor management Ensure compliance to the end-user policy/procedures(Technology Acceptable Use and security Policy) and ISMS policy directions such as email, password, incident reporting etc. Show less

1) Ensure that the operations and performance of the assigned test center(s) meet the quality and security standards of Prometric and its testing clients.2) Extending computer based testing facilities to the examinees on a day to day basis 3) Handling customer calls and queries 4) Handing difficult customer situations, problem solving and escalations5) Extending basic technical support 6) Assist in hiring permanent and contract staff7) Training new test center… Show more 1) Ensure that the operations and performance of the assigned test center(s) meet the quality and security standards of Prometric and its testing clients.2) Extending computer based testing facilities to the examinees on a day to day basis 3) Handling customer calls and queries 4) Handing difficult customer situations, problem solving and escalations5) Extending basic technical support 6) Assist in hiring permanent and contract staff7) Training new test center employees8) Liaison with internal and external customers, co-ordinating various day-to-day activities with internal departments like Finance, Technical Support, Helpdesk and the regional test centers.9) Relationship management with clients to ensure delivery of quality products and value added customer service10) Conducting Presentations and Seminars at USEFI11) Resourcing and setting up new Channel partners, giving them targets & follow up on Performance12) Accountable for service quality & program deliverables13) Handling the promotion of the products through channel partners 14) Monitoring performance of channel partners, delivery of value added customer service etc for effective channel management.15) Driving business growth through identification & development of untapped market16) Facility management: Budgeting, Stock Requisition, Vendor Management.17) Responsible for record management at the test center.18) Responsible for site performance and audits19) Operational trainer for IIM CAT and NBE examinations across identified third party centers in Eastern and partially Northern India. 20) Operational trainer for all test centers across India.21) Support quality site identification and delivery of paper based exams for Global clients like GARP & PMI 22) Have independently set up new ETT center in February 2013. 23) Supervised and assisted in setting up the new corporate test center at Kolkata in Dec 2013 and ensured a smooth operations without any candidate displacement. Show less

~Setting up the Regional Sales Office and looking after the overall administration~ Regional Sales & Marketing of 14 Tulip Star properties in India~ Client servicing & Relationship Management~ Hotel reservation & travel counseling~ Independently handle correspondences & email~ MIS and database maintenance

~ Handling office administration~ Hotel reservation, accounts, MIS & database maintenance~ Tele marketing & sales of 12 Holiday Inn & Crowne Plaza hotels within India, Nepal & Sri Lanka and more than 2700 Holiday Inn properties worldwide~ Generating business leads for the sales team~ Handling customer queries, Client servicing & relationship management~ Co-ordinate the activities of the sales team