Sonali Chougule Email & Phone Number

Mumbai Area, India

Acted as the Service Operations Lead & Scrum Master with team of 15+ members Spearheaded various functions like conducting daily Scrum meetings with scope considerations and managing Service Requests (6000+), risks and defects Maintained cordial relations with customers and product managers to understand customer needs and timelines Directed the maintenance of RAID (risks, actions, issues and dependencies), root cause analysis (40+), delivered user stories (70+) within SLAs to meet customer expectations with less escalations Successfully reduced the service requests by implementing self-service features and process improvements (cost benefit:- saved $2000 in 4 years, thereby achieving milestone and automating 6-8 tasks which saved efforts of 1 FTE Managed & ensured that Sprints (20+) would go-live smoothly by driving production acceptance process (review test / performance plan and sign-off, code review, optimization & project documentation) Worked towards managing the Azure Active Directory migration of 10+ servers and resolved security (vulnerability, security headers) issues

Mumbai Area, India

Project: Talent Supply Chain Management Application15 years old crucial and complex application of Accenture to manage 1.8 lac employees scheduling of 2 different countries (India and Philippines), implemented using ASP.Net, SQL Server, elastic search, Angular.js.Role: Project Delivery Lead• Played critical role as Service Operations Lead with Team of 15+ members.• Key activities include driving daily meetings for Service Requests (6000+), risks and defect management, handling new integrations (10).• Maintained RAID (risks, actions, issues and dependencies), root cause analysis (40+), delivered user-stories(70+) within SLAs to meet customer expectations with minimum escalation.

Mumbai, Maharashtra

Project: P & G Procter & Gamble is Fortune Corporation with $66.83 billion dollars in 2018, manufactures a wide range of consumer goods. Role: Senior Software Developer• Implemented 40+ CRs in C#, SQL Server for 7 peripheral tools of SWING application within time.• Prepared/updated relevant documents like functional timely manner, raised risk where requirements ambiguous.• Coached team members on application, significant work towards configuration management.

Pune, Maharashtra

Vodafone Money Transfer (M-Pesa) provides financial services to customers without having access to conventional banking.Role: Senior Software Developer• Developed code in the ASP.Net, SQL Server, MVC for 20+ CRs, facilitated in deployment and performance improvement of Admin Website.• Delivered 150+ production issues with high quality, assisted team members with product analysis.• Interacted with UK clients often on functional issues (55+), visited Cambridge to drive the conference.Achievements Got appreciation from the UK coordinator for speedy resolution.Project: GLScapeEmptoris is the leader in supply and contract management software that enables companies to realize best value, generates $333.3K in revenue per employee offers a software solution for spend analysis.Role: Software DeveloperImplementation, unit testing of Interface in BizTalk, coordinated with US POC along with Lead to fix issues.

Mumbai, Maharashtra

Project: HRMS (Human Resource Payroll application)Implementation, unit testing of HRMS application,coordinated with US POC along with Lead to fix issues.

Nerul, Computer Science

Education record