Sonali Dighe
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Sonali Dighe Email & Phone Number

Associate Director at Cognizant
Location: Pune, Maharashtra, India 8 work roles 4 schools
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Current company
Role
Associate Director
Location
Pune, Maharashtra, India
Company size

Who is Sonali Dighe? Overview

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Quick answer

Sonali Dighe is listed as Associate Director at Cognizant, a with 340955 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Sonali Dighe.

Sonali Dighe previously worked as Deputy General Manager Operations at Cognizant and Senior Manager at Mercer. Sonali Dighe holds Pg Dip, Advertising & Public Relations from University Of Mumbai.

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Cognizant

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Profile bio

About Sonali Dighe

Completed the IAQ CertificationSpecialties: Managing Operations, Transitioning and Training

Current workplace

Sonali Dighe's current company

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Cognizant
Cognizant
Associate Director
Pune, MH, IN
Website
Employees
340955
AeroLeads page
8 roles

Sonali Dighe work experience

A career timeline built from the work history available for this profile.

Deputy General Manager Operations

Current

Pune, Maharashtra, India

Jun 2021 - Present

Senior Manager

Pune, Maharashtra, India

Oct 2019 - Dec 2020

Senior Manager Operations

Tata Consultancy Services
Apr 2014 - Oct 2019

Senior Manager Operations

Capita

Pune

Managing Outbound Sales Process

Jan 2006 - Apr 2014

Team Manager

Was responsible to handle a team of associates who in turn provided Technical Support to US customers for a famous Internet Portal. (Voice Inbound)Also handled a team for a Billing process. (Live Chat)Was responsible to achieve Quality and AHT targets. Content development for various behavioral training programs.Monitoring Calls and providing feedback to agents.Handle Call EscalationsAnalyzing the Top Call Generators (top issues) and the frequently escalated… Show more Was responsible to handle a team of associates who in turn provided Technical Support to US customers for a famous Internet Portal. (Voice Inbound)Also handled a team for a Billing process. (Live Chat)Was responsible to achieve Quality and AHT targets. Content development for various behavioral training programs.Monitoring Calls and providing feedback to agents.Handle Call EscalationsAnalyzing the Top Call Generators (top issues) and the frequently escalated issues.Was appointed SPOC for Interacting & Coordinating with the Clients through Conference Calls for providing information & receiving updates on Products, Process & Applications. Show less

Sep 2003 - Jan 2006

Center Manager

Was responsible to mange the center that provided Trainings on International Certifications like Microsoft and CISCO. Handled a Team of Faculties and CounselorsProvided guidance to counselors on providing career guidance to students and also generate revenue for the center Was the highest collection center for the entire west zone for a period of 6 months. Was responsible for planning and designing ways to impart effective training.

May 2001 - Aug 2003

Faculty And Counselor

Zed Academy (Division Of Aptech Pvt Ltd)

Was responsible to conduct training on Computer Applications. Also counseled new students and generated business for the center. Was involved in creating automated computer applications for small entrepreneurs like Doctors, Medical Representatives and Construction companies. Planning and designing ways to impart effective training, content development, and making simulations and user manuals.

May 1997 - Aug 2003
Team & coworkers

Colleagues at Cognizant

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4 education records

Sonali Dighe education

Post Graduate Diploma, Advertising And Public Relations

Mumbai University

Bachelor Of Science, Zoology

Pune University

Post Graduate Diploma, Business Management And Administration (Operations Major)

Symbiosis
FAQ

Frequently asked questions about Sonali Dighe

Quick answers generated from the profile data available on this page.

What company does Sonali Dighe work for?

Sonali Dighe works for Cognizant.

What is Sonali Dighe's role at Cognizant?

Sonali Dighe is listed as Associate Director at Cognizant.

Where is Sonali Dighe based?

Sonali Dighe is based in Pune, Maharashtra, India while working with Cognizant.

What companies has Sonali Dighe worked for?

Sonali Dighe has worked for Cognizant, Mercer, Tata Consultancy Services, Capita, and Wipro Bpo Pvt Ltd.

Who are Sonali Dighe's colleagues at Cognizant?

Sonali Dighe's colleagues at Cognizant include Janeshwari P, Chiranjeevi Bathini, Seru Lavanya, Nikhil Podishetti, and Giridhar Yadav.

How can I contact Sonali Dighe?

You can use AeroLeads to view verified contact signals for Sonali Dighe at Cognizant, including work email, phone, and LinkedIn data when available.

What schools did Sonali Dighe attend?

Sonali Dighe holds Pg Dip, Advertising & Public Relations from University Of Mumbai.

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