Currently leading PMO team for Zensar's one of the largest BU.

Worked on contract basis for Maersk through Ubique consultancy.Project: SLA/OLA streamliningRole in the project: PMO ConsultantTeam Size: 7Responsibilities:Assistance to Project Managers with planning for the SLA/OLA streamlining project.Managing stakeholder communication, Risk and Issue registers.Performance data analysis and trend reports.Creation and maintenance of documents using MS Visio Administrator for Documentation Store on PMO share point site.

Project: Project Management Office (PMO) Role in the project: PMO Team Size: 4 Responsibilities:Creating project id in internal tool - EBS, SpectrumCoordinating meetings like Project Kick off meeting, BR review meetings, Base-lining the artifacts.Assistance to Project Managers in handling daily activities.Creation and maintenance of documents using MS Visio.Creation and documentation of Standard reports using MS Excel, Word and PowerPoint… Show more Project: Project Management Office (PMO) Role in the project: PMO Team Size: 4 Responsibilities:Creating project id in internal tool - EBS, SpectrumCoordinating meetings like Project Kick off meeting, BR review meetings, Base-lining the artifacts.Assistance to Project Managers in handling daily activities.Creation and maintenance of documents using MS Visio.Creation and documentation of Standard reports using MS Excel, Word and PowerPoint, Access.Administrator for Documentation Store on PMO share point site.Dissemination of weekly/monthly progress reports and dashboard to the Senior Management, Clients and offshore governance team on monthly basis to have a detailed view on the engagement.Handled tasks like reviewing, maintaining and highlighting the changes in project plan.Monthly financial reports to internal and external stake holders and addressing their queries on Billing and Invoices.Responsible for administration of Resource Management and Timesheet processes.Analysis of current reporting and agreeing standard reports across all Business Units.Resource assignment and scheduling on basis of availability. Bench report per project. Demand tracking.Governance of resource entry exit processes, Attrition data analysis.Inventory checkups, Tracking Network issues and updating stakeholders.Coordinating the operational procedures which include obtaining workspace, LANs and other accesses, providing office support.Forms and Templates generationControlling and coordinating all the administrative activities related to the projectResponsibility for adherence to standard Methodology, processes and proceduresCompany: WIPRO BPO Show less

Responsibilities:• Receiving Calls from customers regarding Complaints, queries, billing & billing disputes, activation and deactivation of credit cards, address and telephone number change etc• Handling the incoming calls for the client regarding the Capital One credit cards.• Providing the after sales services for the credit card.• Selling the new products associated with the credit card to the customers.• Assist customers to make payment online and over the… Show more Responsibilities:• Receiving Calls from customers regarding Complaints, queries, billing & billing disputes, activation and deactivation of credit cards, address and telephone number change etc• Handling the incoming calls for the client regarding the Capital One credit cards.• Providing the after sales services for the credit card.• Selling the new products associated with the credit card to the customers.• Assist customers to make payment online and over the phone.• Help customers manage their credit card issues online.• Generating the Welcome Letters for newly activated customers.• Suspension and disconnection of non-paying customers Show less