Sonali Kumari Email & Phone Number

New Delhi, Dl, In

Noida, Uttar Pradesh, India

New Delhi, Delhi, India

Working in 24x7 Shifts environment.OS installation centos,oracle8 Ubuntu Deployment & Administration of Mail servers like Postfix, Zimbra.Configuration & Troubleshooting Email Client Planning, designing and implementing IT Infrastructure as per client Interest. Applications Support to all clients through remote tools (Any desk, Team Viewer,etc.).Installing and Upgrading Server Software’s and Patches based on work requirement. Monitor client’s system resources such as CPU, Memory, and Disk etc. on daily basis by using Nagios monitoring tool.Manages system backups, restore and configure application software.Designing, implementation and configuration of ftp server, squid proxy server DHCP server and lamp server, Samba.DNS Server configuration and setup.Cron Job scheduling.Managing MySQL server (databases)Configure DNS setup.Updating DNS records.Managing hosting server WHM/C panel Deployed WHM in Centos 6.x, 7x with its “csf firewall" security hosted multiple website in single WHM server. Configure and manage multiple domain in WHM server.configured password policy for users. 5. For security, i configured WHM with SSL certificate to get encryptedauthentication of WHM server. 6. I migrated full data of one WHM server to another WHM server.Samba As Backup Server Create and configure samba server, create samba user, mount samba user and common drive in client machine, create auto backup, Allow and Deny user to opensamba folder etc.Lamp server Lamp server installation setup for clients.Mail servers Responsibility: Zimbra Installation: Zimbra Collaboration -Opensource Edition Installation, configuration and troubleshooting. User: Create bulk email account, forwarding, set password policy,Security: Change SSH port and login by non-root user, set iptables, Allow and Dropports and ip address, set mail queue alerts in support id, Monitor logs, load, unwanted authentication, Tight password policy, change server password and user password every weak.

New Delhi, Delhi, India

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware /software / network problem resolution.Administer and provide User account provisioning.Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPsPerform user account management activitiesEscalate complex problem to appropriate support specialistsResponsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,presentation graphics, database management systems, electronic mail, and communications)Troubleshoot client software and basic network connectivity problemsIdentify, evaluate and prioritize customer problems and complaintsMay train users and operators on a limited basis and/or may write training proceduresParticipate in on-going training and departmental developmentRoutine maintenance updates with other IT staff and business unitsProvide all required documentation including standards, configurations and diagramsProvide knowledge transfer of Service Desk operations