 Identify customer experience improvement opportunities for the category and build robust plan to deliver the highest level of patient experience  Prepare and maintain sops ,engagement plans and support their efforts to initiate ,maintain and expand relationships  Meet the demands of the customer and manage the flow and quality of wok to maximize efficiency and and minimize the overtime  Collaborate with city and category people in the development of performance goals and long term operational plan  Analyse data analytics from customer reported issues to identify patterns and work with product engineering team to improve customer experience and retention  Work with internal departments such as the marketing and product teams to engage more customers and partner hospitals/doctors more deeply

 Provide post-sales support to the assigned key clients.Onboard new clients, help with necessary product training, and maintain a profitable relationship with the clients  Demo of products with business / commercial establishment who have shown interest and educate them how Just Dial is beneficial for them  Leading the team, helping the relationship executives and providing them support wherever required in terms of client escalations, learning, and training  Proactively identifies potential problems and resolves them before they become issues that could impact our customers