Sonali Chatterjee Email & Phone Number

Mumbai Area, India

In my current role, I am responsible for delivering exception guest service to clients thereby enhancing guest relations and engagement. With a positive attitude and calm and street smart personality, I am able to deftly manage customer service operations during flight boarding ensuring safety of passengers and efficiency in cabin management. Appreciated for ensuring a comfortable flight for all passengers while ensuring compliance to defined protocols. Time and again, I have been recognized for managing challenging guest demands and emergency situations with consummate ease. Proactively understanding customer needs, implementing various techniques and customer engagement initiatives and enhancing team capability have led to consistent high customer satisfaction scores. Am able to make quick decisions under crisis situation. My solution oriented approach has enabled me to provide prompt resolutions to customer complaints. I strive to enhance brand image in every customer interaction. I have also contributed in identifying and leveraging opportunities to enhance sales. Another key aspect of my role is to manage and develop a team of ground staff members and enable them deliver guest experience in line with brand promise. Train and mentor them on communication strategies, grooming standards and international standards in ground operations, passenger and flight management during check – in. Foster a collaborative and fun culture within teams where ideas are openly shared and everyone takes ownership for their work. I have also been involved in design and development of training modules for ground customer service department.

Kolkata Area, India

At Jet Airways, I was part of a team to enhance people capability to deliver exceptional service. Functioned as part of the train the trainer process to enhance quality and customer satisfaction. I also played a key role in implementation of a new aviation business model which was being deployed to enhance customer experience.

Kolkata Area, India

Air Sahara provided me a strong foundation in understanding the operations of aviation industry including airport and flight management and customer relations management. I worked across functions including reservations, bookings, baggage claims and management. Delivered outstanding guest experience when interacting with guests to resolve queries related to boarding pass, boarding and gate information. I also assisted special needs passengers including disabled parents, senior citizens and passengers with infants, making sure they have a comfortable experience in the airport and in-flight.

Kolkata Area, India

As an employee of this Five Star Deluxe Boutique hotel of international repute, my job responsibilities included:  Guest registration Reservation Tele enquiry Handling accounts In-charge of the Residence – the club floor of The Park Hotel

Bachelor’S Degree, B.A. (History Honours)

High School, English Language And Literature, Political Science, History, Philosophy