Sonali Chatterjee Email & Phone Number

I am an ambitious, result oriented customer service professional with over two decades of progressive experience in enabling organizations in aviation and hospitality industries deliver world class service. Proven track record of defining strategies and orchestrating resources to consistently exceed defined service norms. Strong credentials in Operations Management, Guest Relations Management and Personnel Management give me an edge over others. I have been recognized for my participative management style and ability to lead by example in this fast paced diverse workplace. I have been consistently appreciated by internal and external stakeholders for enhancing brand image by delivering outstanding service and maintaining high customer satisfaction scores. Building long lasting partnerships with clients, streamlining processes, implementing innovative customer engagement programs and adopting / adapting best practices have been means to this end. I was rewarded with a Singapore trip for demonstrating exceptional customer relationship skills while working with British Airways. I take extra effort to understand customer needs and provide solutions that surpass their expectations. My ability to use tact and sound judgment to handle tricky situations is highly appreciated. What distinguishes me from others is my ability to foster an environment where customers enjoy outstanding service and employees are motivated to deliver high performance. I am passionate about building high performing teams that strive for excellence. Instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Building people capability through training and effective performance management, creating a fun working environment and fostering a culture of high performance have been instrumental in my success.

Listed skills include Customer Service, Management, Team Leadership, Microsoft Office, and 13 others.