As a Luxury Customer Experience Specialist I work with brands worldwide to help them design and deliver signature experiences. I have a business degree from Tulane University (US), a Masters in Service Design (Italy) and several behavioural training certifications. As an expert in the field for over 20 years, I combine human centered tools like cross functional workshops and customer journey mapping with selling and service skill training to embed customer empathy and a service culture within organisations. Having worked with global brands like Lancôme, Zegna, Diesel and Nespresso and home grown brands D'Decor, Regal Shoes and Colorbar across India, the Middle East and Europe equips me with rich and nuanced understanding about the Luxury Customer Experience.If you want to improve your brand's service, enable your team to sell deeper and create implementable and scalable customer experiences that provide measurable returns get in touch with me.Email me: sonaligogia@gmail.comWebsite: www.sonaligogia.com