Customer Experience Designer & Trainer
The Service Project
Jan 2016 - Aug 2023
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Sonali Gogia Email & Phone Number
Luxury Customer Experience Expert | Elevating Luxury Service | Retail Excellence | Key Note Speaker | CX Coaching | Luxury Selling Skills | Customer Journey Mapping | Building Customer Centric Cultures
1 work email found
@isdi.in
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Role
Luxury Customer Experience Expert | Elevating Luxury Service | Retail Excellence | Key Note Speaker | CX Coaching | Luxury Selling Skills | Customer Journey Mapping | Building Customer Centric Cultures
Location
Dubai, United Arab Emirates
Who is Sonali Gogia? Overview
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Quick answer
Sonali Gogia is listed as Luxury Customer Experience Expert | Elevating Luxury Service | Retail Excellence | Key Note Speaker | CX Coaching | Luxury Selling Skills | Customer Journey Mapping | Building Customer Centric Cultures based in Dubai, United Arab Emirates. AeroLeads shows a work email signal at isdi.in and a matched LinkedIn profile for Sonali Gogia.
Sonali Gogia previously worked as Customer Experience Designer & Trainer at The Service Project and Visiting Faculty at Isdi Mumbai. Sonali Gogia holds Masters In Service Design - Poli.Design from Politecnico Di Milano.
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Email format at isdi.in
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{first}@isdi.in
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Profile bio
About Sonali Gogia
As a Luxury Customer Experience Specialist I work with brands worldwide to help them design and deliver signature experiences. I have a business degree from Tulane University (US), a Masters in Service Design (Italy) and several behavioural training certifications. As an expert in the field for over 20 years, I combine human centered tools like cross functional workshops and customer journey mapping with selling and service skill training to embed customer empathy and a service culture within organisations. Having worked with global brands like Lancôme, Zegna, Diesel and Nespresso and home grown brands D'Decor, Regal Shoes and Colorbar across India, the Middle East and Europe equips me with rich and nuanced understanding about the Luxury Customer Experience.If you want to improve your brand's service, enable your team to sell deeper and create implementable and scalable customer experiences that provide measurable returns get in touch with me.Email me: sonaligogia@gmail.comWebsite: www.sonaligogia.com
Listed skills include Training, Talent Management, Performance Management, Coaching, and 19 others.
6 roles
Sonali Gogia work experience
A career timeline built from the work history available for this profile.
Visiting Faculty
Jan 2016 - Apr 2016
Service Designer
May 2014 - Jul 2015
Retail And Education Manager
May 2008 - Feb 2013
Training Consultant
Feb 2007 - May 2008
Manager Strategic Research Projects
Oct 2001 - Jul 2006
3 education records
Sonali Gogia education
Masters In Service Design - Poli.Design
Bachelor Of Business Administration (Bba)
Bachelor Of Business Administration - Bba
FAQ
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Quick answers generated from the profile data available on this page.
What is Sonali Gogia's role at their current company?
Sonali Gogia is listed as Luxury Customer Experience Expert | Elevating Luxury Service | Retail Excellence | Key Note Speaker | CX Coaching | Luxury Selling Skills | Customer Journey Mapping | Building Customer Centric Cultures.
What is Sonali Gogia's email address?
AeroLeads has found 1 work email signal at @isdi.in for Sonali Gogia.
Where is Sonali Gogia based?
Sonali Gogia is based in Dubai, United Arab Emirates.
What companies has Sonali Gogia worked for?
Sonali Gogia has worked for The Service Project, Isdi Mumbai, Logotel, Lancôme - L'Oreal Luxe, and Achieve Global India Private Limited.
How can I contact Sonali Gogia?
You can use AeroLeads to view verified contact signals for Sonali Gogia, including work email, phone, and LinkedIn data when available.
What schools did Sonali Gogia attend?
Sonali Gogia holds Masters In Service Design - Poli.Design from Politecnico Di Milano.
What skills is Sonali Gogia known for?
Sonali Gogia is listed with skills including Training, Talent Management, Performance Management, Coaching, Retail, Soft Skills, Training Delivery, and Team Management.
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