Sonali Patel Email & Phone Number

Birmingham, England, United Kingdom

• Ensure safety of swimmers and non-swimmers on poolside e.g stop members from running and limit non-swimmers to the shallow end
• Pre-empt accidents and take preventative measures e.g prohibiting the use of diving boards unless qualified
• Provide First Aid when required e.g cramp removal and attending to exhausted swimmers
• Set up and pack away pool equipment e.g lane ropes for public swim, pool toys for family swim and safely cover and uncover the pool
• Maintain good standards of cleanliness on poolside and changing rooms
• Effectively handle member complaints and enquiries

Greater London, England, United Kingdom

• Providing technical support to Head Office users and to >100 stores across EMEA:
• Developed strong working relationships within the wider business by working at pace to diagnose and solve technical issues
• Managed backlog of store issues arising from the Global Crowdstrike outage (July 24) to ensure minimal disruption to store trading
• Resolved time critical technical issues impacting the Global ‘Town Hall’
• Gained trust from Head Office/Stores through regular communication and progress updates until the issue is solved

Watford, England, United Kingdom

• Attained National Pool Lifeguard Qualification (NPLQ) – intensive training programme: pool rescue techniques, lifeguarding theory, First Aid and CPR
• Responsible for safety of swimmers, handling customer complaints and providing a positive customer experience

Greater London, England, United Kingdom

• Solved technical issues and managed hardware for Head Office and 75 retail stores:
• Developed strong working relationships within the wider IT department and recognised by senior management for being organised and taking initiative
• Dealt with multiple technical issues simultaneously whilst remaining calm
• Managed store expectations and solved technical issues when a colleague was underperforming and unable to solve issues

Greater London, England, United Kingdom

• Analysed and streamlined over 1000 vendor accounts to validate data in preparation for IT software updates
• Created over 200 invoice entries in NetSuite (finance software) to enable vendor payments to be managed effectively
• Consolidated over 150 global invoice line items to support the UK Finance Team in validating warehouse stock records