Scaled Investigations - Threat Prevention & Detection

• Seeded, incubated and steered a risk-workflow by reviewing and moderating the content of ads and products on world's leading Social Networking Platform.• Drove process improvement projects that helped operations meet and exceed quality standards and streamline processes which provided supportive link between clients and internal operations.• Performs audits based on set of SOPs and managed consistency in quality assurance of the team including internal and external audits.• Creates daily / weekly / monthly error trending reports, quality and compliance reports for the process and team based on set requirements to identify errors, process/system flaws, and training needs for the team.• Performs ad hoc deep-dive analysis for specific business problems to improve individual and team Quality, Compliance.• Trainings to identify defects or process gaps or new tools / SOPs / change in processes with the senior management and clients to standardize and organize which allows for a more efficient workplace.• Experience in policy development, driving overall operational improvements, analytics and fraud and scam my pattern detection.

• Review and take action on social media content with high quality & accuracy as per the policy guidelines.• Communicate timely progress to internal and external stakeholders, including the ability to synthesize feedback and pre-identify and proactively act on scam trends.• Analyze, organized, consolidate and visualize large amounts of data from multiple sources in order to identify trends and opportunities that drive operational improvements, such as content review accuracy and policy changes on the platform.• Present ideas via reports and presentations, outline findings and make recommendations for improvements.• Maintain fraud/scam patterns to improve efficiency and effectiveness of company systems.• Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes.

• Handled competitive tasks in Cash Desk, Operations Desk and Audit-Compliance of the Branch.• Conducted Periodic audits and Compliance with Regional Risk Manager and Internal Audit department.• Risk profiling - handle profiling of High Network Individuals (HNI) customers for monetary transaction.• Resolved potential escalations and sensitive queries of the customers within TAT.• Responsible for Customer profiling and process management.