Sonali Sharma Email & Phone Number

Nagpur, Mh, In

Nagpur, Maharashtra, India

1. Team Management:• Lead, mentor, and coach chat support agents to ensure they provide high-quality customer service. Schedule shifts and manage workload distribution among team members.• Conduct regular team meetings to communicate goals, updates, and best practices.2. Performance Monitoring and Improvement:• Monitor chat interactions and performance metrics (e.g., response time, resolution time, customer satisfaction scores) to identify areas for improvement. Provide feedback and performance evaluations to team members to help them enhance their skills and meet performance targets.• Implement performance improvement plans.3. Process Optimization:• Identify automation opportunities to streamline repetitive tasks and improve response times.• Collaborate with other teams to address technical issues and improve process functionality.4. Quality Assurance:• Implement quality assurance measures to ensure consistency and accuracy in user interactions.• Conduct regular quality audits to identify areas for improvement and provide feedback to agents.5. Customer Escalations:• Handle escalated customer queries. Investigate root causes of customer escalations and implement corrective actions to prevent recurrence.• Ensure timely and satisfactory resolution of escalated issues to maintain customer satisfaction.6. Reporting and Analysis:• Generate regular reports on team performance.7. Stay Updated on Trends:• Continuously seek opportunities to innovate and improve the customer experience.

Nagpur, Maharashtra, India

1. Lead, mentor, and coach chat support agents to ensure they provide high-quality customer service. Schedule shifts and manage workload distribution among team members.2. Conduct regular team meetings to communicate goals, updates, and best practices.3. Monitor calls to identify areas for improvement. Provide feedback and performance evaluations to team members to help them enhance their skills and meet performance targets.4. Implement performance improvement plans.5. Identify automation opportunities to streamline repetitive tasks and improve response times.6. Collaborate with other teams to address technical issues and improve process functionality.7. Implement quality assurance measures to ensure consistency and accuracy in user interactions.8. Conduct regular quality audits to identify areas for improvement and provide feedback to agents.9. Handle escalated customer queries. Investigate root causes of customer escalations and implement corrective actions to prevent recurrence.10. Ensure timely and satisfactory resolution of escalated issues to maintain customer satisfaction.11. Generate regular reports on team performance.

Nagpur, Maharashtra, India

Product or Service Knowledge:Possess in-depth knowledge of the company's products or services, including features, functionalities, and troubleshooting procedures. Stay updated on product/service updates, new releases, and changes to ensure accurate and timely support.Training and Onboarding:Conduct ongoing training sessions to keep support team members informed about updates, enhancements, and best practices.Quality Assurance:Provide feedback and coaching to support team members to help them improve their communication skills and technical knowledge.Escalation Point:Serve as an escalation point for complex or escalated customer inquiries that frontline support agents are unable to resolve.Other responsibilities:Keep track of attendanceAvailability of agents on floorBreak management

Nagpur, Maharashtra, India

Nagpur Area, India

Work on generated enquiries by different portals like Google, Just dial, Website etc. Counsel them and convert into admission. The whole process of admission, administration and maintenance of the centre and daily update of the employees working in my centre. Their attendance record. Take care of the requirements of the centre and maintain the monthly petty cash record and budget for next month.

Nagpur Area, India

We have to generate leads, cold calling, inviting to the centre for aptitude test and career counseling, convert to admission documentation. Follow leads sent by headquarters etc

Lucknow, Uttar Pradesh, India

Responsible for developing business. Make direct clients through the data provided by the company. Manage meetings and take necessary decisions to help increment in business

Indore, Madhya Pradesh, India

I have to deal with the clients of financial market. Help them with services provided by company in various fields.

Bachelors, Computer Science, 1

i had completed my Bachelor of Technology degree in Computer Science and Engineering from KIT.

Enter, Science