Sonali Shejaval Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

• Managing expectations and clients, and communicating project status, milestones, and unexpected difficulties
• effectively Ensuring that all team members understand and accept the project
• Managing relations/dependencies to other projects and/or related activities.
• Independently manages team assigned to project.
• Making sure the change management process is complied with and adequate documentation for the same is carried out
• Publishing various reports to management & clients

Mumbai, Maharashtra, India

• Smooth Installation and Implementation of product.
• Interacting with clients (Questionnaire filling), understanding their requirements (Requirement Gathering).
• Working on BRD and FRD.
• Creation and verification of business test case scenarios as per client requirements.
• Performing User Acceptance Test (UAT) for all modules of the product.
• Taking a Sign-off on Milestone Completion Certificates.

Goregaon, Maharashtra, India

• Complete root cause analysis of defects.
• Troubleshoot customer application software issues using SQL queries and follow up till completion.
• Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries.
• Testing queries raised by clients through tickets, Remote and providing solutions.
• Experience in technical troubleshooting and analysis for production server and database issues.