Sonal Patel Email & Phone Number

Melbourne, Victoria, Australia

As a Financial Assist Specialist, receive inbound and make outbound calls to Commonwealth Bankcustomers who are facing various hardship reason and are behind on their payments on theirCredit Cards, Home Loans, Personal Loans, and/or Overdrawn Personal Accounts, and attemptto recover the outstanding payments to help get the customer back on their feet.Key Responsibilities;- Provide solutions to customers experiencing financial hardship and ensure approachmaintains a high level of professional standard, customers are treated with empathy,compassion and act with sensitivity by mitigating potential risks that could adversely affectthe Bank’s reputation and customer relationship.- Maintain accurate record keeping of customer payment history and status of account.- Actively work towards resolving customer enquires and/or complaints in a prompt,professional and caring manner.- Present and discuss information effectively via written or phone based manner.- Multi-task across a range of different systems.- Build rapport with customers, take accountability and drive positive customer outcomes.

Melbourne, Victoria, Australia

As an Early Customer Engagement Specialist, made outbound calls to CommBank customerswho are behind on their payments on their Credit Cards, Home Loans, Personal Loans, and/orOverdrawn Personal Accounts, and attempt to recover the outstanding payments to help getthe customer back on their feet.Key Responsibilities:- Make outbound to customer for overdue payments on credit accts as well as overdrawnpersonal accts.- Receive inbound calls from customer for enquires on their credit accounts and provide andexplanations for arrears.- Build rapport with customers and maintain relationship, take accountability and drive positivecustomer outcomes.- Actively work towards resolving customer enquires and/or complaints in a prompt,professional and caring manner.- Multi-task across a range of different systems.

Mill Park, Victoria, Australia

Provide reception duties and excellent customer service to all clients with a welcoming approach.Provide exceptional face to face, phone communication and maintain confidentiality on sensitive mattersVerify patient information against their Medicare record upon arrival and print patient forms.Create new patient record and assist in making and entering appointments into the booking system.Email patient prescriptions and fax referrals as instructed.Follow up on customer appointments via phone.Provide quotation on patient orders using HICAPS.Aid patients in selection of flattering eyeglass frames appropriate for prescriptionand style preferences.Contact patients when eyeglasses or contact lenses arrive in store and assistwith final fitting and ensure documents are filed efficiently and systematically.Adjust and repair new and previously purchased frames to satisfy customerdemands.Apply sales and service expertise to promote contacts, glasses, sunglasses andaccessories to office customers.Attend quarterly meeting/in-store training.

Mill Park, Victoria, Australia

Greet customers and respond to questions in a friendly and knowledgeable way.Merchandise over-the-counter goods and rotate stock.Received incoming supplies and stocked in correct locations.Keep the pharmacy counter and related areas clean, neat and organized.Answered telephone inquiries and provided information about order status, store hours and pharmacy procedures.Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.Communicate medicine instructions to patients or caregivers.Support pharmacists with day-to-day activities and pharmacy office managementfunctions.Handle inventory stock by counting inventory items, checking delivery quantities,reviewing medication expirations and ordering additional products.Complete cash register transactions by handling credit and cash payments usingthe pharmacy register system.

Collingwood, Victoria, Australia