1. Social Media Expertise on listening, monitoring & engaging,2. Comprehensive understanding of various aspects of social media for business.3. Keep abreast with latest trends in social media and tweak services to suit client requirement. 4. Social media strategy for clients.5. Develop content to be posted on social channels, prepare EDM’s and email campaigns for business development efforts.6. Develop relevant content and marketing material. 7. Manage client… Show more 1. Social Media Expertise on listening, monitoring & engaging,2. Comprehensive understanding of various aspects of social media for business.3. Keep abreast with latest trends in social media and tweak services to suit client requirement. 4. Social media strategy for clients.5. Develop content to be posted on social channels, prepare EDM’s and email campaigns for business development efforts.6. Develop relevant content and marketing material. 7. Manage client relationships. 8. Create presentations for sales and marketing efforts 9. Hands on experience working on Sentiment metrics and other tools such as twitonomy, Fan Page Karma etc.10. Position social media services to prospects11. Actively grow the Genisys audience size and engagement percentages on leading social channels12. Develop editorial calendars which form the basis for social media efforts 13. Curate appropriate social media content assets and schedule delivery using social publishing tools14. Analyze published asset performance and optimize content type and delivery strategy to improve results Show less

• Maintain and manage brand presence on social channels.• Responsible for using data mining and social media analytic tools to slice and dice the data, to analyze and report on periodic basis.• Managing and creating Brand management for Toyota Kirloskar Motors & Bank of India through social media• (Social Networking sites, Custom sites and Consumer forums).• Strong familiarity of key social platforms including: Facebook, Twitter, Consumer Forums, Google + and… Show more • Maintain and manage brand presence on social channels.• Responsible for using data mining and social media analytic tools to slice and dice the data, to analyze and report on periodic basis.• Managing and creating Brand management for Toyota Kirloskar Motors & Bank of India through social media• (Social Networking sites, Custom sites and Consumer forums).• Strong familiarity of key social platforms including: Facebook, Twitter, Consumer Forums, Google + and YouTube.• Continuously handling customer Enquiry, Feedback and Complaints for the Brand.• Experience managing, measuring and driving analysis from social metrics and utilizing social listening tools such as AegisLISA Tool.• Monitor, measure and analyze brand presence on overall internet space in comparison with competitors and suggest strategies to improve the overall brand value.• Responsible for monitoring conversations on various social media platforms to generate monthly Brand Audit reports, Social influencer reports for brand and competitors.• Corporate communications about company events on social sites• Reputation alert analytics about the brand• Identifying key trends in IT space and analyzing the same.• Responsible for Process documentation and Team auditing for non-compliances. Responsible for making sure the team adheres to the processes• Admin for all the social media tools and complete tool maintenance.• On a daily basis analyzing and filtering the data as per the customer sentiments and providing the same to the management.• Identifying and categorizing the issues as technical or non-technical and raising the ticket.• Acting as a Social Network Admin for Toyota Official Pages of India.• Representing the monthly reports through charts, graphs and presentations to the ToyotaKirloskar Motors.• Every month publishing of Social-Media Newsletter to the Toyota Kirloskar Motors. Show less

Project : BT Match Maker (One bill)Details :An end to end solution. Basic aim of the project is to locate revenue for Convergent Solutions using different system tools like CSS, Diplomat and Glossi.Project : PSG LIMSDetails :PSG LIMS is a logical inventory management system used by BT for it’s order provisioning & for inventory purpose of all telecom related items. Major tools used like TOAD, Crammer, Citrix. I’m responsible for supplying technical support and… Show more Project : BT Match Maker (One bill)Details :An end to end solution. Basic aim of the project is to locate revenue for Convergent Solutions using different system tools like CSS, Diplomat and Glossi.Project : PSG LIMSDetails :PSG LIMS is a logical inventory management system used by BT for it’s order provisioning & for inventory purpose of all telecom related items. Major tools used like TOAD, Crammer, Citrix. I’m responsible for supplying technical support and customer service. I have to support application software in production for operations of company. Responsible for co-ordination and release planning. Responsibilities• Providing the necessary support to make application running for 24x7 scenarios. For generating various reports for different products we are using TOAD application as a backend & Cramer as a frontend• Preparing Test Pla and designing Test Cases.• Designing, developing, testing, troubleshooting and debugging of the applications.• Analyzing and Updating the Database.• Generating all the reports for different products everyday on hourly basis, dashboard report, raising bridge cases & make it to higher priority & solve it & progressing the orders which are stuck & failed.• Analyzing discrepancies in the bills. Show less