Sonam Bhardwaj Email and Phone Number

• Managing client engagement services and solution implementations. • Building service relationships with clients.• Delivering projects satisfying the requirements on budget and on time.• Planning and scheduling including developing project and iteration plans, monitoring and reporting status, identifying and mitigating risk.• Conducting daily scrum and weekly reviews to monitor the progress. Tracking support issues from client base to ensure issues are closed within the level… Show more • Managing client engagement services and solution implementations. • Building service relationships with clients.• Delivering projects satisfying the requirements on budget and on time.• Planning and scheduling including developing project and iteration plans, monitoring and reporting status, identifying and mitigating risk.• Conducting daily scrum and weekly reviews to monitor the progress. Tracking support issues from client base to ensure issues are closed within the level of criticality. Monitoring the performance to support personnel when resolving issues. • Provide timely escalation of relevant issues. To provide reports to an agreed schedule, including management and account performance reports. • Quality assurance to confirm the completeness and consistency of the deliverables and help to resolve any inconsistencies discovered. • Maintain the quality of the processes defined and demonstrate the quality assurance procedures to the cross functional teams. • Analyse the ongoing quality assurance system; find the gap in the processes and improve the same, attend the ISO and internal audits.• Provide day-to-day process support and Project Management to complete several projects in preparation for centralization. Provided support and guidance to a team including members of other units.• Describe and maintain the SLAs for different services provided as per the agreement.Ensure that SLAs are achieved and client expectations are met. Maintaining the balance scorecard and define and manage the KPIs. Show less

• Developed implementation methodologies to rein in project costs while meeting key milestones.• Developed and initiated projects, including managing costs, schedule, and performance.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Managed team of 25 employees, overseeing hiring, training, and professional growth of employees.• Handled day-to-day running of competitive team, ensuring high levels of… Show more • Developed implementation methodologies to rein in project costs while meeting key milestones.• Developed and initiated projects, including managing costs, schedule, and performance.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Managed team of 25 employees, overseeing hiring, training, and professional growth of employees.• Handled day-to-day running of competitive team, ensuring high levels of productivity and progression.• Fostering relations with customers at the working and senior leadership levels to grow business relationship.• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders. Show less

• Worked with sales management in end-to-end sales cycle to fully qualify and manage the delivery of pre-sales Proof of Concept/Value engagement.• Lead the project through prospecting, value proposition development and setting technical and commercial strategies, finding out insights and FUDs against competitors.• Helped Partner(s) and Account Managers in adoption of Cisco ONE as a bundled solution in their infrastructure.• Developed new business opportunities with CDM, EMIRCOM… Show more • Worked with sales management in end-to-end sales cycle to fully qualify and manage the delivery of pre-sales Proof of Concept/Value engagement.• Lead the project through prospecting, value proposition development and setting technical and commercial strategies, finding out insights and FUDs against competitors.• Helped Partner(s) and Account Managers in adoption of Cisco ONE as a bundled solution in their infrastructure.• Developed new business opportunities with CDM, EMIRCOM, Dimension Data, Gulf Business Machines and Computacenter after adoption of Cisco ONE as a bundled solution.• Successfully converted deals and helped Partners from EMEA Theater by showcasing value addition by adopting Cisco ONE as a bundled solution.• Developed and maintained competitive analysis helping to secure a premier place amongst the competitors. Show less

• Working on Switches L2/L3 Switches technologies. (STP, VTP, VLAN, NAT)• Worked on routing protocols EIGRP, OSPF & BGP. Handling escalation from CISCO Partners and Account Manager and Customers.• Configure IT LAN/WAN features and handling live calls related to LAN, WAN, Routers, Switches.• Troubleshoot and fix errors in quotes to proceed for Ordering and deployment.• Provide solution to End customers and Partners for deploying cost-effective solution which would best fit to… Show more • Working on Switches L2/L3 Switches technologies. (STP, VTP, VLAN, NAT)• Worked on routing protocols EIGRP, OSPF & BGP. Handling escalation from CISCO Partners and Account Manager and Customers.• Configure IT LAN/WAN features and handling live calls related to LAN, WAN, Routers, Switches.• Troubleshoot and fix errors in quotes to proceed for Ordering and deployment.• Provide solution to End customers and Partners for deploying cost-effective solution which would best fit to their Datacenter enterprise Networks.• Provide support to direct Product Sales Specialists, Extended Teams (Account Managers, Consulting SE), Partner via. E-mail, Phone, IM (Cisco Jabber), WebEx Conferencing.Resolve issues of Customers within defined SLA’s.• Providing detailed Product information on Cisco's Datacenter Servers UCS- C-series Servers (Rack mount Servers) and B-Series Servers (Blade Servers). With Best practices and solutions to deploy Datacenter in an Enterprise Network.• Expediting the Sales Orders by contacting Orders Support team, BU, Manufacturing, Product Managers. • Configuration of error-free Bill of Materials for UCS Servers to get the best pricing • Working with Clients on Design/Proposal request as per their Datacenter deployment needs, and come out with solution for suitable DC deployments.• Customer Demonstration of HyperFlex System• Highly skilled in reviewing proposals, providing estimates and recommending the best product solutions (RFI, RFQ, RFP )• Provide Product Knowledge on UCS (Blades and Rack servers), Nexus (2K, 5K, & 7K) Show less