• Focused and supporting on a project quality and compliance, process improvement and KPIs for a specific client.• Created interactive BI data visualization, analyzed project data and created reports to present to senior management, resulting in improved decision-making.• Managed client expectations to ensure stakeholders were kept informed and up-to-date with project progress.• Developed and support on implementation of the Global reporting requirement tracker (GRRT) for the regulatory intelligence team.• Drove and have been an active stakeholder for developing audit readiness checklist enhancement.• Built user guides and with the project teams for the project to be audit ready to produce a more fit for purpose solution for the project teams.• Done trend analysis on the non-compliances across and within some projects which helped improve their processes and identified the start of the trends before they become significant concern.• Built and track all the audits involving safety and pharmacovigilance department and the identification and communication on the assignment of point of contact/SMEs for these audits, supporting on the audit responses and CAPA development.

• Experienced working in safety database of Argus, ARISg7 and Sceptre.• As a SME in narrative writing, created a comprehensive set of operational procedures that improved accuracy and efficiency, resulting in a 30% reduction in errors in consecutive month of less than 3 months.• Collaborated with stakeholders to identify and resolve operational issues, resulting in process improvement.• Established a system of metrics and KPIs to measure operational performance, allowing for more informed decision-making.• Managed customer complaints and service requests, resulting in a reduction in customer escalations.• Mentored and coached project team members which resulted in improving team efficiency.• Team management for monitoring team's compliance, quality and productivity, prioritization of activity based on regulatory and PV agreements.• Investigated and resolved compliance issues in a timely and efficient manner.• Collaborated with the development team to ensure tasks were completed on time and met quality standards• Applied lean and six sigma methodology to mitigate errors and for significant process improvements