Sonam Dhera Email & Phone Number

• Learned and became skilled at the functioning of the Microsoft Dynamics CRM along with its features.• Skilled with good knowledge of Customizations of Microsoft Dynamics CRM • Worked on workflow, BPF, Business rules, Solutions, Forms, Views, Products, Cases, SLA, Queue, KB articles, Products, Dashboard. CRM Online and received positive responses from business partners and customers.• Understanding of CRM Customization on PowerApps.• Understanding of customization (Forms, Workflows, Business Process Flows, Business Rules, Solutions)• Requirement gathering from clients for Projects.• Engaged on daily support activities for ensuring he smooth transactions of business.• Engaged with the Business Teams for gathering the business requirements in order to accommodate the given requests and having it developed in an efficient way in Microsoft Dynamics CRM.• Gathered the business requirements and documented the same in form of FRD

Listed skills include Micorosoft Axapta, Dynaimcs 365 For Operations, Dynamics 365 For Finance And Entrise Edition, Management, and 3 others.

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  Rajiv Gandhi Prodoyogiki Vishwavidyalaya, Bhopal

  Computer Science