Sonam Gupta Email & Phone Number

Remote

Toronto, Ontario, Canada

-Lead the marketing and sales efforts to target both current and potential Rogers Communications customers resulting in a 40% increase revenue. Attained 110% quota achievement for 2023.-Maintain continuous communication and negotiation with existing clients and prospects, delivering exceptional after-sales client support to foster long term relationships and upselling.-Utilized CRM software to track and manage leads/contacts-Demonstrated ability to overcome objections and close deals through effective selling techniques and onboarded 625 new customers within a year, expanding customer base for Rogers.-Built and maintained a robust pipeline of leads through proactive outreach efforts via cold calls, emails and networking events.-Act as the liaison for all aspects of the client lifecycle, including product explanations, presentations with C-level, internal teams, communications, etc.

Toronto, Ontario, Canada

-Assist an average of 40 customers per day in finding or selecting items, and provided recommendations that generated $8K in additional revenue-Stock, replenish, and organize inventory with accuracy and efficiency, completing function 10% faster than average associate-Provide outstanding customer service, receiving 96% in customer service feedback surveys Actively identify and policies and sustain customer satisfaction.-Provide training to new employees to uphold company policies and sustain customer satisfaction.-Acknowledging and resolving customer complaints.

Bengaluru, Karnataka, India

Collaborated with• Multiple product owners of different teams to look at various features/changes they offer and helped them to understand the architecture and working of MyRP• Multiple scrum masters of teams to deepen the knowledge about Agile at scale and follow in my team as a respective scrum master in order to drive agile at the team level while applying the same sustainable principles, practices and outcomes at other layers of organization• Worked with Product Owner to maintain product backlog , specify business plans , wrote EPICS and User Stories ,created Business Requirement documents and assisted in developing workflow analysis to raise effectiveness from a BA perspective• Created complete Functional Document of MyRP application along with test cases for future use and• Wrote basic SQL statements for other teams in order to facilitate a speedy delivery process and populated the full deviation documents of new processes/features in excel and power point format to provide walkthrough sessions to my team• Worked as a scrum master of my team , fulfilled all the duties and responsibilities of scrum master and attended programs/sessions with other scrum masters to have a better understanding of agile at scale environment.

Bangalore

Collaborated with• Multiple vendors to look at their out of the box offerings for CDD/ AML solution for our team• Stakeholders while keeping them informed of progress and issues in order to manage expectations on all requirements and deliverables• Participated in Manual Testing and prepared Test data for the team and helped them in completing testing on time• Ensure effective preparation/finalization of Product Backlog, EPICS, User stories etc• Participated in the walkthrough sessions for the team in order to make developers and testers understand our business requirements and documents• Prepared excel based codification files of word based written country addenda as per group and the deviations from the group

Master Program, Information Systems In Business Analysis

Education record