Sonam Patel Email & Phone Number

As an SC cleared Service Delivery Manager, I leverage my ITIL certification and expertise to implement ITIL processes across multiple projects and clients. With over 10 years of experience in IT service delivery and process improvement, I have a proven track record of delivering complex and large-scale IT solutions that align with business objectives, customer satisfaction, and service quality.I am passionate about analyzing data and generating reports to monitor and improve the clients service performance and efficiency. In my previous roles at Capgemini, I supported the delivery of IT services as a Delivery Manager and led the design and execution of process improvement initiatives as a Process Improvement Consultant. I value collaboration, diversity, and customer-centricity, and I strive to continuously learn and grow in my field of expertise. My mission is to deliver excellence and innovation in IT service delivery, and to contribute towards creating positive change for my clients and communities.

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  Queen Mary, U. Of London

  2:1 (Second Class Honours, Upper Division)