Customer Journey Expert
Current
Dec 2019 - Present
AeroLeads people directory · profile
Soňa Ouzká Email & Phone Number
Customer Journey Expert
at
Česká spořitelna
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Journey Expert
Location
Prague, Czechia, Czech Republic
Company size
Who is Soňa Ouzká? Overview
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Quick answer
Soňa Ouzká is listed as Customer Journey Expert at Česká spořitelna, a company with 6849 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Soňa Ouzká.
Soňa Ouzká previously worked as Innovation Designer (Product and Service Design) at Direct People and Project Coordinator at Česká Spořitelna. Soňa Ouzká holds Master'S Degree, International Business/Trade/Commerce from University Of Economics, Prague.
Company email context
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Česká spořitelna
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Profile bio
About Soňa Ouzká
Soňa Ouzká is a Customer Journey Expert at Česká spořitelna. They is proficient in German, English and Italian.
Current workplace
Soňa Ouzká's current company
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Česká Spořitelna
5 roles
Soňa Ouzká work experience
A career timeline built from the work history available for this profile.
Innovation Designer (Product And Service Design)
- I worked on the entire innovation process – from discovering new business opportunities throughdesigning, prototyping and testing to business development and market launch- I gained experience in multiple industries such as insurance, payment solutions, automotive, music, or education, I got deep expertise in field of healthcare and pharmaceutical.
Jul 2017 - Jul 2019
Project Coordinator
Customer Experience Programme (implementing Customer Experience Strategy in a bank)- I designed Customer journeys covering all identified customer needs in order to search touchpoints forCustomer Experience (CX) improvement- I designed and implemented CX improvements - I worked on Advocacy Moments Strategy development (campaigns and CX incentives which.
Sep 2016 - Jul 2017
Data Analyst
Ombudsman and Customer Experience- I was part of a bank talent program for 10 chosen university absolvents- I analyzed and reported customer complaints to Chief Customer Ombudsman and identified theirroot causes in order to eradicate them
Sep 2015 - Sep 2016
Administrative Assistant
Plex S.R.O.
Jun 2011 - Sep 2011
Team & coworkers
Colleagues at Česká spořitelna
Other employees you can reach at csas.cz. View company contacts for 6849 employees →
BK
Blanka Kuciánová
Colleague at Česká SpořitelnaProstějov, Olomouc, Czechia, Czech Republic
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JJ
Jaromír Jurkovič
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
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PK
Pavlína Kacrová
Colleague at Česká SpořitelnaOlomouc, Czechia, Czech Republic
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LJ
Lucie Jandásková
Colleague at Česká SpořitelnaSouth Moravia, Czechia, Czech Republic
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TL
Tomáš Lízner
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
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MK
Marie Kruntorádová
Colleague at Česká SpořitelnaVysočina, Czechia, Czech Republic
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AH
Anna Hollein
Colleague at Česká SpořitelnaOlomouc, Olomouc, Czechia, Czech Republic
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MC
Milan Cihlář
Colleague at Česká SpořitelnaCzechia, Czech Republic
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DG
Dana Gibbs
Colleague at Česká SpořitelnaCzechia, Czech Republic
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SM
Slavomír Mládek
Colleague at Česká SpořitelnaNáchod, Hradec Králové, Czechia, Czech Republic
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Blanka Kuciánová
Colleague at Česká SpořitelnaProstějov, Olomouc, Czechia, Czech Republic
View →
JJ
Jaromír Jurkovič
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
View →
PK
Pavlína Kacrová
Colleague at Česká SpořitelnaOlomouc, Czechia, Czech Republic
View →
LJ
Lucie Jandásková
Colleague at Česká SpořitelnaSouth Moravia, Czechia, Czech Republic
View →
TL
Tomáš Lízner
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
View →
MK
Marie Kruntorádová
Colleague at Česká SpořitelnaVysočina, Czechia, Czech Republic
View →
AH
Anna Hollein
Colleague at Česká SpořitelnaOlomouc, Olomouc, Czechia, Czech Republic
View →
MC
Milan Cihlář
Colleague at Česká SpořitelnaCzechia, Czech Republic
View →
DG
Dana Gibbs
Colleague at Česká SpořitelnaCzechia, Czech Republic
View →
SM
Slavomír Mládek
Colleague at Česká SpořitelnaNáchod, Hradec Králové, Czechia, Czech Republic
View →
5 education records
Soňa Ouzká education
Master'S Degree, International Business/Trade/Commerce
Student Exchange Program, International Business/Trade/Commerce
Bachelor'S Degree, Accounting And Finance
Education record
Stafford House International, San Francisco, U.S.
Education record
Language School Centro Culturale Giacomo Puccini, Viareggio, Italy
FAQ
Frequently asked questions about Soňa Ouzká
Quick answers generated from the profile data available on this page.
What company does Soňa Ouzká work for?
Soňa Ouzká works for Česká spořitelna.
What is Soňa Ouzká's role at Česká spořitelna?
Soňa Ouzká is listed as Customer Journey Expert at Česká spořitelna.
Where is Soňa Ouzká based?
Soňa Ouzká is based in Prague, Czechia, Czech Republic while working with Česká spořitelna.
What companies has Soňa Ouzká worked for?
Soňa Ouzká has worked for Česká Spořitelna, Direct People, Česká Spořitelna, A.S., and Plex S.R.O..
Who are Soňa Ouzká's colleagues at Česká spořitelna?
Soňa Ouzká's colleagues at Česká spořitelna include Blanka Kuciánová, Jaromír Jurkovič, Pavlína Kacrová, Lucie Jandásková, and Tomáš Lízner.
How can I contact Soňa Ouzká?
You can use AeroLeads to view verified contact signals for Soňa Ouzká at Česká spořitelna, including work email, phone, and LinkedIn data when available.
What schools did Soňa Ouzká attend?
Soňa Ouzká holds Master'S Degree, International Business/Trade/Commerce from University Of Economics, Prague.
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