Customer Journey Expert
Current
Dec 2019 - Present
AeroLeads people directory · profile
Soňa Ouzká Email & Phone Number
Customer Journey Expert
at
Česká spořitelna
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Journey Expert
Location
Prague, Czechia, Czech Republic
Company size
Who is Soňa Ouzká? Overview
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Quick answer
Soňa Ouzká is listed as Customer Journey Expert at Česká spořitelna, a with 6849 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Soňa Ouzká.
Soňa Ouzká previously worked as Innovation Designer (Product and Service Design) at Direct People and Project Coordinator at Česká Spořitelna. Soňa Ouzká holds Master'S Degree, International Business/Trade/Commerce from University Of Economics, Prague.
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Česká spořitelna
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Profile bio
About Soňa Ouzká
Soňa Ouzká is a Customer Journey Expert at Česká spořitelna. They is proficient in German, English and Italian.
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Soňa Ouzká's current company
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Česká Spořitelna
5 roles
Soňa Ouzká work experience
A career timeline built from the work history available for this profile.
Innovation Designer (Product And Service Design)
- I worked on the entire innovation process – from discovering new business opportunities throughdesigning, prototyping and testing to business development and market launch- I gained experience in multiple industries such as insurance, payment solutions, automotive, music, or education, I got deep expertise in field of healthcare and pharmaceutical innovations.- I worked in interdisciplinary teams and was responsible for specific parts of the innovation process (Customer Needs Research, Field Testing,..,)
Jul 2017 - Jul 2019
Project Coordinator
Customer Experience Programme (implementing Customer Experience Strategy in a bank)- I designed Customer journeys covering all identified customer needs in order to search touchpoints forCustomer Experience (CX) improvement- I designed and implemented CX improvements - I worked on Advocacy Moments Strategy development (campaigns and CX incentives which made customers feel special and created unforgettable experiences connected with their bank)
Sep 2016 - Jul 2017
Data Analyst
Ombudsman and Customer Experience- I was part of a bank talent program for 10 chosen university absolvents- I analyzed and reported customer complaints to Chief Customer Ombudsman and identified theirroot causes in order to eradicate them
Sep 2015 - Sep 2016
Administrative Assistant
Plex S.R.O.
Jun 2011 - Sep 2011
Team & coworkers
Colleagues at Česká spořitelna
Other employees you can reach at csas.cz. View company contacts for 6849 employees →
MM
Monika Maléřová
Colleague at Česká SpořitelnaCzechia, Czech Republic
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MG
Miroslav Gažovič
Colleague at Česká SpořitelnaChrášťany, Central Bohemia, Czechia, Czech Republic
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JN
Jitka Nemcova
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
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JV
Jan Veverka
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
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JK
Jakub Kotásek
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
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AM
Adriana Málková
Colleague at Česká SpořitelnaPrague Metropolitan Area, Czech Republic
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TS
Tomáš Strnad
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
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MK
Martina Kotroušová
Colleague at Česká SpořitelnaCzechia, Czech Republic
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VH
Věra Heraltová
Colleague at Česká SpořitelnaKopřivnice, Moravia-Silesia, Czechia, Czech Republic
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JV
Jan Vlasák
Colleague at Česká SpořitelnaPraha - Západ, Central Bohemia, Czechia, Czech Republic
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Monika Maléřová
Colleague at Česká SpořitelnaCzechia, Czech Republic
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MG
Miroslav Gažovič
Colleague at Česká SpořitelnaChrášťany, Central Bohemia, Czechia, Czech Republic
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JN
Jitka Nemcova
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
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JV
Jan Veverka
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
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JK
Jakub Kotásek
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
View →
AM
Adriana Málková
Colleague at Česká SpořitelnaPrague Metropolitan Area, Czech Republic
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TS
Tomáš Strnad
Colleague at Česká SpořitelnaPrague, Czechia, Czech Republic
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MK
Martina Kotroušová
Colleague at Česká SpořitelnaCzechia, Czech Republic
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VH
Věra Heraltová
Colleague at Česká SpořitelnaKopřivnice, Moravia-Silesia, Czechia, Czech Republic
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JV
Jan Vlasák
Colleague at Česká SpořitelnaPraha - Západ, Central Bohemia, Czechia, Czech Republic
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5 education records
Soňa Ouzká education
Master'S Degree, International Business/Trade/Commerce
Student Exchange Program, International Business/Trade/Commerce
Bachelor'S Degree, Accounting And Finance
Education record
Stafford House International, San Francisco, U.S.
Education record
Language School Centro Culturale Giacomo Puccini, Viareggio, Italy
FAQ
Frequently asked questions about Soňa Ouzká
Quick answers generated from the profile data available on this page.
What company does Soňa Ouzká work for?
Soňa Ouzká works for Česká spořitelna.
What is Soňa Ouzká's role at Česká spořitelna?
Soňa Ouzká is listed as Customer Journey Expert at Česká spořitelna.
Where is Soňa Ouzká based?
Soňa Ouzká is based in Prague, Czechia, Czech Republic while working with Česká spořitelna.
What companies has Soňa Ouzká worked for?
Soňa Ouzká has worked for Česká Spořitelna, Direct People, Česká Spořitelna, A.S., and Plex S.R.O..
Who are Soňa Ouzká's colleagues at Česká spořitelna?
Soňa Ouzká's colleagues at Česká spořitelna include Monika Maléřová, Miroslav Gažovič, Jitka Nemcova, Jan Veverka, and Jakub Kotásek.
How can I contact Soňa Ouzká?
You can use AeroLeads to view verified contact signals for Soňa Ouzká at Česká spořitelna, including work email, phone, and LinkedIn data when available.
What schools did Soňa Ouzká attend?
Soňa Ouzká holds Master'S Degree, International Business/Trade/Commerce from University Of Economics, Prague.
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