Sona Shah Email & Phone Number

I am a mission critical, results-driven, client-centric professional with 20+ years of experience in cross-functional senior Business Analysis, Project Management and Communications. As an intellectually curious, analytical thinker with a strong desire to learn, I have achieved tremendous success in the process re-engineering and program management space. I have extensive experience in constructing multi-program process models and persona-based user stories that connect all the dots to ensure a seamless current-state to future-state transition. I ensure technology deliverables and business objectives are strategically aligned by building optimal partnerships with senior leaders, product owners and development teams. As a hands-on, active participant in the development lifecycle, I have successfully delivered multiple concurrent initiatives with a wide budget range of $500K to $15M, and on-boarded new clients with $5B to $200B in assets. Inherently passionate about intuitive, thought-provoking written collateral, I leverage emotional intelligence and messaging tones that increase engagement and enthusiasm within the internal and external organization. This innate characteristic has attributed to my success in delivering enterprise-wide communications campaigns for high-visibility strategic initiatives and industry mandates resulting in a simplified user experience and greater client adoption. I have authored executive memos and speeches, talking points, press releases, social media posts and blogs to enable senior executives and relationship management teams to promote brand value and convey firm and client success strategies that produce desired responses and outcomes. I have developed and led crisis communications strategies to sustain client trust and protect firm’s reputation. I have planned global employee events, devised engaging topics for executive interviews, and moderated panel sessions. I have made key contributions toward supporting organization’s rewards and recognition culture and framework. Maximizing high-potential products and services that lead to gains in profitability are at the center of my delivery strategies which have led to achieving 100% success rate in all endeavors. I navigate challenges and disruptions with clarity and confidence, demonstrating culture and values. I have an unwavering people first mentality and have been recognized as an intrinsic leader with optimal emotional intelligence to execute global resource management and mentoring, understanding diverse perspectives and promoting an all-inclusive environment.

Listed skills include Leadership, Management, Process Improvement, Business Analysis, and 11 others.