Son Doan, Mba Email & Phone Number

Hanoi Capital Region

Hanoi, Vietnam

Hanoi, Vietnam

Richardson, Texas

- Operated the front desk and interfaced with a variety of visitors, including: students, event attendees, and event organizers- Assisted in coordinating on-campus cultural events, field communications to correct parties, and provided a hospitable experience for all visitors- Provided office support through a variety of functions, including managing and configuring information in MS Office-based company database

Steamboat Springs, Colorado

- Assisted resort guests in outfitting prior to skiing or snowboarding, included working with a wide range of people, from children to older visitors, in finding the right clothing and skiing equipment that fit their personal needs- Recorded customer transactions, averaging 60+ transactions per day, and documented associated rental forms to ensure all equipment was consistently accounted for- Advised customers on appropriate equipment selections to suit their experience, and generated revenue through up-selling interested customers

Denali National Park, Alaska

- Boosted team efficiency by reducing customer wait by 12%, and improved order accuracy by 20% in 3 months through labor specialization- Assisted customers in dining and camping selections, answered questions, and provided suggestions, ensuring a satisfactory and personalized recreational experience for guests

University Of Kentucky

- Reduced labor costs from 35% to 22% within 2-month period at no impact to customer satisfaction or service quality- Directed 12 student employees in operating a university cafeteria that served an average of 800+ students daily- Oversaw all aspects of employee management, including: hiring new employees, scheduling work shifts, training employees, and directing workstations

Lexington, Kentucky Area

Volunteer position at local radio station

Master Of Science (Ms), International Political Economy

Activities and Societies: Outdoor Adventures Treasurer

Master Of Business Administration (M.B.A.)

Bachelor Of Business Administration (B.B.A.), Finance And Business Management

Activities and Societies: Alpha Phi Omega fraternity