Sonda Barnes Email & Phone Number

Mesa, Arizona

• Payroll Processing for several companies including a company with 7000 employees in Canada and USA using Workday. Primary responsibilities included processing, settlement and fulfillment of payroll. Customer inquiries.
• Documented procedures for Managed Payroll clients to assist with cross-training
• Led Managed Payroll participation in implementation of new payroll client
• Assisted fellow associates with Payroll and General Ledger questions
• Year End Committee participant with duties that included ticket resolution/triage and creation of a year-end document to assist customers with year-end procedures.

Mesa, Arizona

Mesa, Arizona

• Support HR Service Delivery’s mission and daily operation through the planning and implementation of projects, complex tier two customer inquiry resolution, training, communication, ongoing customer coaching and.
• Establish and maintain close working relationships with business clients within organizational lines to stream line and automate transactional processes
• Complete root cause analysis on cases through management of tier two cases by the outsourced contact center and take appropriate action to eliminate calls to the Contact Center.
• Cases include Payroll inquiries, system support for Kenexa Recruiting, People Soft inquiries and input, Time & Attendance support including PTO and leaves processing, Imaging system review
• Provide direction or mentoring for less experienced staff
• On site and webinar presentations for new hire on-boarding

Phoenix, Arizona Area

• Disbursements Manager
• Manage all aspects of the in-house payroll and accounts payable for 1800 employees to ensure that transactions were accurate and in accordance with regulations, policies and procedures
• Manage and coach a staff of 7 employees
• Work closely with HR to ensure all payroll related changes were completed in a timely manner
• Ensure that company policies and procedures were properly followed as well as maintaining accurate payroll and accounts payable internal controls
• Responsible for all aspects of Payroll year-end including W-2’s and tax filings for 7 states

Tempe, Arizona

• Manage all aspects of the in-house payroll for 13,000 employees to ensure that transactions were accurate and in accordance with regulations, policies and procedures
• Manage and coach a staff of 9 employees
• Administration and enforcement of all state, federal and labor contract policies
• Creation and implementation and development of a Payroll Processing Manual