• Web Design & Optimization: Revamped UptopZ webpage layouts, enhancing user experience and engagement; A/B testing led to a 13% reduction in bounce rate and an 8% increase in conversion rates by 2023.• Developed efficient workflows and automated processes using Bitrix24, increasing team work speed by 8.8% and improving task proficiency, leading to a 12% faster resolution of client requests and reducing operational bottlenecks by 13% in 2023-2024.• Managed clients’ website designs from… Show more • Web Design & Optimization: Revamped UptopZ webpage layouts, enhancing user experience and engagement; A/B testing led to a 13% reduction in bounce rate and an 8% increase in conversion rates by 2023.• Developed efficient workflows and automated processes using Bitrix24, increasing team work speed by 8.8% and improving task proficiency, leading to a 12% faster resolution of client requests and reducing operational bottlenecks by 13% in 2023-2024.• Managed clients’ website designs from concept to launch, co-managing sites on WordPress, Webflow, and Shopify.• Led UX design and developed UI components for an SEO tool and e-commerce platform facilitating backlink trading between buyers and sellers. Created design systems.• Executed in-depth user research to gain insights into user behaviors, preferences, and needs, guiding the design of new web applications. Created demo prototypes from hand-drawn sketches to fully visualized layouts, emphasizing intuitive UI elements to ensure high usability and engagement. Show less

In-house:• SEO: Conducted keyword research, on-page optimization, and technical audits, resulting in a 331% increase in organic traffic over seven months (Oct 2020 - May 2021) through regular audits and performance analysis using GA4, Search Console, Ahrefs, and SEMrush.• Managed live chat support on Website, Facebook, Telegram, and Zalo, integrating chat logs into Bitrix24 for seamless operations.• Maintained consistent brand identity across Website, Facebook, Instagram, YouTube… Show more In-house:• SEO: Conducted keyword research, on-page optimization, and technical audits, resulting in a 331% increase in organic traffic over seven months (Oct 2020 - May 2021) through regular audits and performance analysis using GA4, Search Console, Ahrefs, and SEMrush.• Managed live chat support on Website, Facebook, Telegram, and Zalo, integrating chat logs into Bitrix24 for seamless operations.• Maintained consistent brand identity across Website, Facebook, Instagram, YouTube, and TikTok. Developed a comprehensive portfolio showcasing the company’s key projects and achievements.Client experience:Served key clients across Beauty & Grooming, E-Commerce, Entertainment, Education, F&B, Healthcare, and Sports.• Provided CRM/CMS support for WordPress, Shopify, Webflow, Bitrix24, and HubSpot.• Collaborated with creative teams on ad copies and digital solutions to drive traffic, leads, and sales. Show less

• Assisted in handling Facebook & Instagram accounts: created posting schedule, monitored comments and interacted with the community• Created and executed content to attract tourist interest.• Provided weekly/monthly performance reports of Social Media growth.• Achievements: - 10k+ likes for a photo of poolside view posted on Instagram. - 303 likes for a photo of peacock post on Facebook page. - Recorded an increase of 221% Organic Reach in Q4/2018 on Facebook page.

▪ Created content for social media campaigns.▪ Assisted in designing banner for FB Ads.▪ Monitored Facebook social page and assembled weekly/monthly performance reports