Robert Sonday Email & Phone Number

Fort Lauderdale, Fl, Us

Managed the OTIS BIA & CRA Project, coordinating business impact analysis and continuity risk analysis operations across 15 OTIS DT functional areas. Identify issues and proactively work towards solutions to reduce or remove impact on stakeholders. Areas of accountability include project management, strategic business continuity planning, operational support, risk assessment and reporting. • Supervised the vendor contract to ensure compliance and execution.• Overseeing and directing teams throughout the planning, design, development, testing, and launch stages for strategic and technical cross-functional IT integration projects. Including maintaining regular communication with customers/partners/suppliers and stakeholders.• Create project plans and estimates to fit stakeholder and customer needs and deliver within budget on desired outcomes, full accountability for project results. Define activities, identify critical milestones, priorities, and resources needed to deliver project/program on time and on budget. • Manage vendor relationships and oversee contracts to support customers, ensuring requirements meet established expectations.• Excellent organizational, coordination, communication, and presentation skills.• Conduct meetings with internal functional area leads, vendor team, and stakeholders to ensure project tracking.

Boca Raton, Florida, United States

Managed and implemented infrastructure delivery with a focus on three hundred locations. Coordinated with infrastructure delivery teams and vendors to ensure requirement delivery within the infrastructure functions to provide solutions from beginning to end. Supported I&T infrastructure activities to ensure delivery to the expectation of PMO project team.• Support implementation of processes used to identify and approve delivery requirements.• Managed cross functional teams in the execution of site visits to confirm stability of infrastructure, asset inventory and lifecycle management, and the asset tracking of returned legacy equipment.• Identify and escalate impediments to the delivery of Infrastructure components.• Ensure all quality procedures and global I&T quality management procedure compliance for all applicable Infrastructure activities.• Worked with the project office team where I managed vendor resources and MSPs to ensure delivery of infrastructure components.• Maintain team project status reports and update relevant portals.

Farmington, Connecticut, United States

Manage relationship between business customer and Project Manager for a new global Dynamics 365 CRM implementation which rolled out to sixty-five countries while integrating multiple legacy systems. Provided business requirements to project team as well as conducted SCRUM meetings for daily progress and sprint tracking. Coordination of UAT planning, testing, and script creation and review. • Overseeing and directing technical teams throughout the planning, design, development, testing, and launch stages for strategic and technical cross-functional IT integration projects. Including maintaining regular communication with customers/partners/suppliers and stakeholders across multiple geographic regions. • Engaged with vendor responsible for the planning, configuration, and implementation to deliver Dynamics 365 CRM applications and services with out of box and custom integrations per business requirements globally.• Coordinate with stakeholders to define objectives, requirements, deliverables, and terms for contract submission to legal for review.• Prioritizing initiatives based on business needs and requirements.• Oversee and execute all software life cycle activities from requirements analysis to software deployment and support.• Conduct meetings with internal and cross-functional teams to ensure project tracking.• Financial data validation for the migration of data integrated from multiple systems.• Conduct Scrum stand-up, sprint planning, grooming, review, and retrospective meetings with internal and cross-functional teams to ensure project success in an agile environment• Business process development and analysis to define current areas of improvement• Perform project tracking and analysis through clear and concise status reports and time management reports; proactively identify potential issues/risks, risk mitigation and track project member progress against commitments• Knowledge of PPM methodologies and development tools such as Azure DevOps and JIRA

Scottsdale, Az

Manage Network Migration, WIFI and VoIP upgrade/expansion project covering 420 locations. Coordinate the business operations of multiple vendors and the execution of services within scope and on-schedule. Manage and support operations, the enterprise infrastructure and delivery of IT services for existing and new critical business applications. Areas of accountability include project management, strategic business continuity planning, operational support, risk assessment, security systems, resource allocation and reporting. • Create project plans and estimates to fit stakeholder and customer needs and deliver within budget on desired outcomes, full accountability for project results. Define activities, identify critical milestones, priorities, and resources needed to deliver project/program on time and on budget.• Managed vendor responsible for the planning, configuration, and implementation to update the network security and WIFI in 420 locations nationally.• Managed the implementation of new Cisco Meraki Systems, upgraded fiber service, and installation teams to meet or exceed plan expectations. This included the tracking of all new assets installed as well as tracking all legacy equipment removed and returned for recycling.• Communicating progress, risks, engineering strategies, technical topics, and expectations both internally and externally. Collaborating with executive management, engineering team and other stakeholders to develop project scope, cost, and timelines.• Manage vendor relationships and monitor the implementation and performance of executed contracts.

Miami/Fort Lauderdale Area

Accountable for oversight of the business operations for seven managed sites and their IT support programs. Manage and support technology, the enterprise infrastructure and delivery of IT services for existing and new critical business applications. Areas of accountability include project management, strategic business continuity planning, operational support, desktop services, system/network administration, upgrades and updates, risk assessment, security systems, disaster recovery and project management. Direct a staff of thirty-five supporting 200,000 users and administer a budget of $2.2M.• Project management of high value assets in off-site locations within scope and budget.• Asset tracking and inventory control of 115,000 district assigned devices, $57M in assets.• Asset tracking and inventory control for all summer project work across all seven managed sites, collaborated with each team to receive, service, and return $35M in product on an annual basis.• Develop and maintain the implementation of new systems, automated processes, and increased efficiencies.• Direct, manage, coach, and develop a diverse technical staff to ensure a well-trained support group, providing firsthand support when needed. Manage and monitor the work of the IT team to confirm full resources utilization.• Oversee the hardware repair process of 115,000 assets for Broward County Schools.• Develop operational policies, procedures, standards, guidelines, and best practices.

Miami/Fort Lauderdale Area

Oversee cross-platform engagements for accounts including Broward County, Ann Arbor Schools, University of South Florida, and Florida International University. Recruit, hire, manage and mentor a staff of 15 IT technicians engaged in the on-site support, installation, maintenance and repair of enterprise systems. Project manager for all onsite engagements. Hold full fiscal accountability for the program including a budget of $375k.➢ Oversee the hardware repair process of 90,000+ computers for Broward County Schools.➢ Project management of high value assets within scope and budget.➢ Create operational policies, procedures, standards, guidelines and best practices.➢ Oversee department meetings with staff to ensure continuity of systems support and goal attainment.➢ Ensure project completion by coordinating resources and timetables with user departments, IT staff and support employees.➢ Oversee all aspects of the operation of Ann Arbor Bell Depot including staffing, hardware and software support, training, development, and policy and procedure creation.➢ Create financial forecasts, outline expenditures and modify budgets when necessary.➢ Accountable for Apple Direct Dispatch Service Provider duties including staffing, hardware and software support, training, development, and policy and procedure creation.Special Projects➢ Imaging and Deployment Project for Broward County Schools: 2011 - $13.6M in assets (17,000 devices) and 2013 - $6M in assets (7500 devices), delivered within scope and budget.➢ Top Case Replacement Hardware Project 2009 and 2010: $3M in assets (4000 devices), delivered within scope and budget.➢ Imaging and Deployment Project for Orange County Schools: 2012 - $3.9M in assets (4000 devices), delivered within scope and budget.➢ Onsite Services Battery Swap Program 2008: - $4.4M in assets (46,000 devices), delivered within scope and budget.➢ Simultaneous managed high visibility projects while meeting deadlines and budgetary constraints.

Beachwood, Oh

Promoted to manage and support district technology staff in the effective systems and technology support of administrators, teaching faculty, staff, and students. Areas of accountability encompassed Network Administration, Hardware/Software Support, and the District Technology Purchasing Department. Set and executed the strategic direction with emphasis on being a catalyst for change and a driver of results, driven to improve processes and operations. Managed a budget of more than $500k.• Functioned as a liaison between Central Office Administration, Teaching Staff, Support Staff, and the District Technology Department in communicating needs and solving district problems.• Participated in monthly staff technology review meetings to discuss and review policies and procedures.• Developed and implemented a district-wide computer leasing plan and a district technology purchasing program.• Supported enterprise application systems using the latest technologies in support of users.• Provided quality support to users, employing a high degree of customer service, technical expertise, and timeliness. • Consistently achieved all goals and objectives and delivered projects on time, within budget.

Beachwood, Oh

Independently performed on-site support, installation, maintenance and repair for laptops and desktops, as well as components including hardware, networking products, software, operating systems and peripheral devices. Supported all schools within the district including 6 buildings, 1700 students and 300 staff. ✓ Provided support on a wide range of systems including PC/Windows, Apple/MAC and shared cross-platform systems. ✓ Developed and managed the District Technology Online Help and Support Desk.✓ Managed District Technology office/shop including maintaining inventory, purchasing supplies and software, maintaining licensing agreements, and keeping a detailed service log. ✓ Monitored and responded to help desk system to provide daily technical support to faculty and students. ✓ Conducted analysis and reported on Help Desk performance.✓ Created, tested and maintained imaging procedures, systems, and documentation.✓ Prepared, documented and worked with vendors to recycle/dispose of retired equipment.✓ Maintained accurate inventory of school equipment and software licenses.

Master'S Degree, Education

Bachelor Of Arts (B.A.), Business Administration, Management And Operations

Associate Of Arts (A.A.), Business Administration And Management, General