Robert Sonday Email & Phone Number

Fort Lauderdale, FL, US

• Managed the OTIS BIA & CRA Project, coordinating business impact analysis and continuity risk analysis operations across 15 OTIS DT functional areas. Identify issues and proactively work towards solutions to reduce or.
• Supervised the vendor contract to ensure compliance and execution.
• Overseeing and directing teams throughout the planning, design, development, testing, and launch stages for strategic and technical cross-functional IT integration projects. Including maintaining regular communication.
• Create project plans and estimates to fit stakeholder and customer needs and deliver within budget on desired outcomes, full accountability for project results. Define activities, identify critical milestones.
• Manage vendor relationships and oversee contracts to support customers, ensuring requirements meet established expectations.
• Excellent organizational, coordination, communication, and presentation skills.

Boca Raton, Florida, United States

• Managed and implemented infrastructure delivery with a focus on three hundred locations. Coordinated with infrastructure delivery teams and vendors to ensure requirement delivery within the infrastructure functions to.
• Support implementation of processes used to identify and approve delivery requirements.
• Managed cross functional teams in the execution of site visits to confirm stability of infrastructure, asset inventory and lifecycle management, and the asset tracking of returned legacy equipment.
• Identify and escalate impediments to the delivery of Infrastructure components.
• Ensure all quality procedures and global I&T quality management procedure compliance for all applicable Infrastructure activities.
• Worked with the project office team where I managed vendor resources and MSPs to ensure delivery of infrastructure components.

Farmington, Connecticut, United States

• Manage relationship between business customer and Project Manager for a new global Dynamics 365 CRM implementation which rolled out to sixty-five countries while integrating multiple legacy systems. Provided business.
• Overseeing and directing technical teams throughout the planning, design, development, testing, and launch stages for strategic and technical cross-functional IT integration projects. Including maintaining regular.
• Engaged with vendor responsible for the planning, configuration, and implementation to deliver Dynamics 365 CRM applications and services with out of box and custom integrations per business requirements globally.
• Coordinate with stakeholders to define objectives, requirements, deliverables, and terms for contract submission to legal for review.
• Prioritizing initiatives based on business needs and requirements.
• Oversee and execute all software life cycle activities from requirements analysis to software deployment and support.

Scottsdale, AZ

• Manage Network Migration, WIFI and VoIP upgrade/expansion project covering 420 locations. Coordinate the business operations of multiple vendors and the execution of services within scope and on-schedule. Manage and.
• Create project plans and estimates to fit stakeholder and customer needs and deliver within budget on desired outcomes, full accountability for project results. Define activities, identify critical milestones.
• Managed vendor responsible for the planning, configuration, and implementation to update the network security and WIFI in 420 locations nationally.
• Managed the implementation of new Cisco Meraki Systems, upgraded fiber service, and installation teams to meet or exceed plan expectations. This included the tracking of all new assets installed as well as tracking all.
• Communicating progress, risks, engineering strategies, technical topics, and expectations both internally and externally. Collaborating with executive management, engineering team and other stakeholders to develop.
• Manage vendor relationships and monitor the implementation and performance of executed contracts.

Miami/Fort Lauderdale Area

• Accountable for oversight of the business operations for seven managed sites and their IT support programs. Manage and support technology, the enterprise infrastructure and delivery of IT services for existing and new.
• Project management of high value assets in off-site locations within scope and budget.
• Asset tracking and inventory control of 115,000 district assigned devices, $57M in assets.
• Asset tracking and inventory control for all summer project work across all seven managed sites, collaborated with each team to receive, service, and return $35M in product on an annual basis.
• Develop and maintain the implementation of new systems, automated processes, and increased efficiencies.
• Direct, manage, coach, and develop a diverse technical staff to ensure a well-trained support group, providing firsthand support when needed. Manage and monitor the work of the IT team to confirm full resources.

Miami/Fort Lauderdale Area

Oversee cross-platform engagements for accounts including Broward County, Ann Arbor Schools, University of South Florida, and Florida International University. Recruit, hire, manage and mentor a staff of 15 IT technicians engaged in the on-site support, installation, maintenance and repair of enterprise systems. Project manager for all onsite engagements..

Beachwood, OH

• Promoted to manage and support district technology staff in the effective systems and technology support of administrators, teaching faculty, staff, and students. Areas of accountability encompassed Network.
• Functioned as a liaison between Central Office Administration, Teaching Staff, Support Staff, and the District Technology Department in communicating needs and solving district problems.
• Participated in monthly staff technology review meetings to discuss and review policies and procedures.
• Developed and implemented a district-wide computer leasing plan and a district technology purchasing program.
• Supported enterprise application systems using the latest technologies in support of users.
• Provided quality support to users, employing a high degree of customer service, technical expertise, and timeliness.

Beachwood, OH

Independently performed on-site support, installation, maintenance and repair for laptops and desktops, as well as components including hardware, networking products, software, operating systems and peripheral devices. Supported all schools within the district including 6 buildings, 1700 students and 300 staff. ✓ Provided support on a wide range of systems.

Master'S Degree, Education

Bachelor Of Arts (B.A.), Business Administration, Management And Operations

Associate Of Arts (A.A.), Business Administration And Management, General