Stephen Ondeche Email & Phone Number

Nairobi County, Kenya

- Creating and leading projects to enhance the team's capacity to better support the cloud-based sfotware and it's customers- Data analysis on more complex issues with the system as L2 support- Budiling workflows for the team to ensure scalability as the company grows

Nairobi, Kenya

- I provide first line support to clients using the core banking solution we offer ensuring their requests, issues and updates are attended to according to the SLAs in place ensuring continuity of services to their end clients- Working with monitoring tools to perform health checks and troubleshooting the infrastructure running the system as a cloud platform, ensuring high availability, low latency and optimal performance of the system. These include use of AWS CloudWatch, Kibana etc-… Show more - I provide first line support to clients using the core banking solution we offer ensuring their requests, issues and updates are attended to according to the SLAs in place ensuring continuity of services to their end clients- Working with monitoring tools to perform health checks and troubleshooting the infrastructure running the system as a cloud platform, ensuring high availability, low latency and optimal performance of the system. These include use of AWS CloudWatch, Kibana etc- Creating and updating support workflows to increase ticket resolution, system optimization, inter-team communication and client response time- Providing critical system or client usage reports to help make decisions on scaling of our infrastructure or services, streamlining integration requests from clients through APIs and custom development work- Using API tools such as Postman to execute bulk requests and testing unique customer workflows- Monitoring database connections to ensure requests are processed efficiently avoiding long running queries, table locks, database connection issues and more- Maintaining an efficient communications pipeline between clients, developers, managers and sales team to ensure that teams can work efficiently to support a clients needs- Coordinating/ supporting system updates to ensure a smooth transition of deployments to live environments. This includes checks on latency, resource utilization, bug reporting and more- Performing database backups and restorations to create test environments for clients or internal use- Testing releases in demo for pre approval to live- Working with wikis to build a vast knowledge base of reference material. Show less

Kisumu, Kenya

After years providing IT support. My business partners and I embarked on applying the affordable network, cloud and support solutions we had implemented to local business with our main offices in Kisumu, Kenya. I was also able to support companies and organizations in the UK in the following areas.- Network design - Network Security by setting up Firewalls- User support- Cloud infrastructure design, implementation and support

Kisumu, Kenya

I had the privilege of leading a growing and highly skilled team of software developers, working collaboratively to create and maintain exceptional software products for our organization and partners. Our mission was to empower NonProfit organizations with cost-effective tools that truly meet their needs.I worked as the point on DevOps responsble for building and mainatinaing infrastructure, research on emerging technologies we could leverage and managed the support of our products to… Show more I had the privilege of leading a growing and highly skilled team of software developers, working collaboratively to create and maintain exceptional software products for our organization and partners. Our mission was to empower NonProfit organizations with cost-effective tools that truly meet their needs.I worked as the point on DevOps responsble for building and mainatinaing infrastructure, research on emerging technologies we could leverage and managed the support of our products to ensure we create user experience and data informed solutions that can scale. Show less

24Hr Helpdesk for trading application. Our team provided user support to users of the platform. Use of Jira and Confluence for collaboration where we reported & resolved user issues, reported bugs in the application, QA tests on different releases and deployed new versions and fixes on secure client servers.

Kisumu

I was responsible for the research, proposal and implementation of tech solutions to the organisation. This included providing daily support to users as well as monitoring networks by setting up firewalls and quality of service control

Kisumu, Kenya

I came in as part of a initiative to setup IT Support for the organisation. They have an experienced IT expert on site who was our supervisor and overall mentor.Responsibilities included: 1. Development & maintenance of a mobile system for social workers in the field. 2. Setting up an IT Support room 3. Troubleshooting and reconfiguration of the network which included setting up a firewall 4. Windows Server management 5. General user & device… Show more I came in as part of a initiative to setup IT Support for the organisation. They have an experienced IT expert on site who was our supervisor and overall mentor.Responsibilities included: 1. Development & maintenance of a mobile system for social workers in the field. 2. Setting up an IT Support room 3. Troubleshooting and reconfiguration of the network which included setting up a firewall 4. Windows Server management 5. General user & device support 6. Staff training Show less