Operations Manager
Current
Mar 2019 - Present
AeroLeads people directory · profile
Gurpal Singh Sondh Email & Phone Number
Operations Manager
at
HOMETASTE Incorporated
1 phone found
area 647
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Gurpal Singh Sondh? Overview
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Quick answer
Gurpal Singh Sondh is listed as Operations Manager at HOMETASTE Incorporated, based in Kitchener, Ontario, Canada. AeroLeads shows phone signal with area code 647 and a matched LinkedIn profile for Gurpal Singh Sondh.
Gurpal Singh Sondh previously worked as Call Center - Operations Manager at Purepages and Process Manager at V N Solutions Pvt Ltd. Gurpal Singh Sondh holds Advance Diploma In Information Technology, Information Technology, B+ from Westham College, U.K..
Company email context
Email format at HOMETASTE Incorporated
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HOMETASTE Incorporated
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Profile bio
About Gurpal Singh Sondh
Results focused individual as I have lead and managed projects like technical support, quality, sales, customer service in various environments. Liaised with stake holders, suppliers, planners, web developers; performed need analysis, gathered requirements, designed workflow, systems, protocols and streamlined processes.KEY SKILLS: Investigated, analyzed and resolved complicated issues.Strong leadership, managerial, training and team building skills.Detail orientated with organizational, prioritization and time management skills.Experienced with Google Adwords, Analytics, SEO, SMO, PPC, Content Management.Advance user of Excel, Word, PowerPoint in Microsoft Office and other CRM, ERP software.
Listed skills include Team Management, Business Development, Management, Project Management, and 8 others.
Current workplace
Gurpal Singh Sondh's current company
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4 roles
Gurpal Singh Sondh work experience
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Call Center - Operations Manager
Company Business: ISP & Wi-Fi management for businesses, hotels, etc.Create knowledge base for products & services.Train and mentor employees at different levels.Proactively forecast plans, results and challenges.Analyze call flow, business requirements and recommend improvements.Source data to evaluate & monitor AHT, SLA, organizational performances.Monitor performance, analyzed call trends, call volumes, KPIs, etc.Create and maintain reports for stake holders, employees, calls, escalations.Lead weekly and monthly meetings with management and teams.Perform quantitative and qualitative analysis for various needs.Hire, train, monitor and optimiz resources for better results.Accountable for P&L for continuous cost reduction and process improvement.Provide on-call support after office hours & over the weekends.Implement standard response times for emails, telephone communications.Manage accounts payable for outsourced center.
Aug 2014 - 2019
Process Manager
Company Business: Technical support provider for software and hardware.Planned, executed & managed project, HELPPCONLINE, from scratch.Created & analyzed reports from data retrieved from various resource.Ensured job standards, company policies and procedures are followed.Found, suggested and cascaded process related updates to team members.Identified and groomed key resources to take on additional responsibilities.Ensured performance goals & targets met by Sales & Service Delivery. Driven high levels of efficiency in the delegate attention seeking areas.Designed training modules for the product and the process.Provided product and process training to sales and technical advisers. Increased quality and workflow with tools enhancement.Created and maintained content for technical knowledge base.Liaised with banks and lawyers for project improvements, T&Cs, etc.Monitored calls, provided feedback & 9coached team members.Handled escalations for complicated issues and unhappy customers.Supported XBOX, games, modems, wired & wireless routers.Supported software maintenance and installation problems.Solved broadband and VOIP related problems.Resolved virus, emails, browser, software related issues.Troubleshoot software, operating system and network issues.Analyzed existing procedures and suggested improvements.
Sep 2009 - May 2014
Business Analyst
Aman Industries
Company Business: Steel & wrought iron fabrication companyDeveloped online presence with website, social media, advertisement.Aggressively advertised on online and offline Media.Performed quality check and performance improvement.Negotiated product and raw material prices with wholesale companies.Suggested new machines & better raw material for better results. Dealt with Importers from US and German Domex Tradefair.Increased quality and workflow with tools enhancement.
Oct 2008 - Sep 2009
2 education records
Gurpal Singh Sondh education
Advance Diploma In Information Technology, Information Technology, B+
Westham College, U.K.
Diploma In Information Technology, Information Technology, B
College Of Applied Sciences, U.K.
FAQ
Frequently asked questions about Gurpal Singh Sondh
Quick answers generated from the profile data available on this page.
What company does Gurpal Singh Sondh work for?
Gurpal Singh Sondh works for HOMETASTE Incorporated.
What is Gurpal Singh Sondh's role at HOMETASTE Incorporated?
Gurpal Singh Sondh is listed as Operations Manager at HOMETASTE Incorporated.
What is Gurpal Singh Sondh's phone number?
AeroLeads has found 1 phone signal(s) with area code 647 for Gurpal Singh Sondh at HOMETASTE Incorporated.
Where is Gurpal Singh Sondh based?
Gurpal Singh Sondh is based in Kitchener, Ontario, Canada while working with HOMETASTE Incorporated.
What companies has Gurpal Singh Sondh worked for?
Gurpal Singh Sondh has worked for Hometaste Incorporated, Purepages, V N Solutions Pvt Ltd, and Aman Industries.
How can I contact Gurpal Singh Sondh?
You can use AeroLeads to view verified contact signals for Gurpal Singh Sondh at HOMETASTE Incorporated, including work email, phone, and LinkedIn data when available.
What schools did Gurpal Singh Sondh attend?
Gurpal Singh Sondh holds Advance Diploma In Information Technology, Information Technology, B+ from Westham College, U.K..
What skills is Gurpal Singh Sondh known for?
Gurpal Singh Sondh is listed with skills including Team Management, Business Development, Management, Project Management, Business Analysis, Sales, Vendor Management, and Business Strategy.
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