Played key role in development and communication of HR division business plan. Oversaw execution of HR services delivery to multiple business areas, supporting over 2000 employees. Hired, managed, and developed skills of 15 exempt level HR Business Partners. Ensured compliance with applicable employment laws and State Farm HR policies.Consulted first and second line leaders on performance management issues including Open Door complaints, policy violations, work performance including call center issues such as call avoidance, absenteeism, and tardiness Provided oversight and approval of all termination recommendations for business unitsLead performance merit review dialogue with business area leadersServed as a communication liaison between line units and HR Executive Leadership teamWorked closely with HR Business Partners regarding policy interpretation and applicationManaged HRBPs resource availability based on department goals and prioritiesWorked closely with business leaders regarding positive employee relations and morale through effective implementation of business goals and strategies directly related to employee engagement.Developed talent management and succession management processes to assist leaders with early talent identification and developmentImplement compensation policy changesDeveloped change management resources for business units to assist in effective implementation of goals and strategiesProvided guidance and counsel to Vice Presidents, Claim Managers (2nd line), Team Managers (1st line) within the organization. Oversaw development of budget; monitored and ensured efficient spending resulting in cost savings related to travel and daily operational expenses. Handled complex investigations Analyzed and interpreted survey data relating to employee engagement, employee morale, leadership, work load, and communication with business area leadership and used data to identify trends in work environment.

Supervised and provided guidance to up to 20 management-level employees on performance management, salary administration, expense management, HR policies, and employment practices. Oversaw workflows and procedures to manage resources and assist with department planning.Developed, analyzed, and managed budgets while implementing processes and procedures to work more effectively. Identified contact center work environment problems such as proper call handling procedures, customer service, and training. Created solutions for the work environment and customer service issues. Developed and oversaw training curriculum for 100-150 training representatives each quarter with training success rate of 95%. Increased operational efficiency 25% by implementing lean methodologies into all aspects of operations.

Provided consultation to department leadership regarding research and implementation of workforce-related vision and strategies to meet business goals and enhance enterprise strategic planning processes.Coached leadership on workforce-related issues including attrition, performance management, and succession managementLed cross-functional projects and initiativesCollaborated with other functional HR areas, including Employee Relations and Corporate Legal, on performance management, charges, appeals, complaints, and suits.Promoted enterprise programs, including benefits, compensation, retirement, and other benefits. Gathered and analyzed survey results and data to identify and track trends and workforce activity. Worked with leaders to develop effective action plans while providing guidance and a broader perspective of the trends. Conducted recruitment efforts for exempt and nonexempt positionsConducted new employee orientation and benefit counselingParticipated in business strategy meetings with assigned business partnersHandled internal employee investigationsHandled Open Door and Code of Conduct complaints to resolutionAdministered compensation programs including annual performance evaluations

Investigated, evaluated, negotiated, and settled auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, by correspondence, or in person Secured releases from appropriate parties Assisted agents in the settlement of claims Worked with attorneys in the defense of lawsuits, under management direction Prepared and reviewed written or computerized estimates in loss settlements Examined claims submitted by insureds and/or third parties, or such claims referred from other claim units, to determine whether additional or specialized investigation is necessary for claim resolution Used various electronic resources for claim handlingApplied knowledge of policies and procedures when determining coverage and concluding claimsRecognized and properly handled subrogation and salvage issues on claimsCoordinated with outside sources to obtain information to aid in claim resolutionRecommended appropriate resolution of coverage issues to managementUsed in-depth knowledge of medical and liability issues to handle claims within authority